Bureau Billing Analyst

  • Full-time
  • Department: Operations

Company Description

We're a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services. 

We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top telcos, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.

As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners. 

We offer our partners a market-leading and comprehensive product portfolio, intuitive portals and platforms and a passionate team of industry experts.

We make a complex industry as simple as possible for our partners, enabling them with a commercial platform to sell the latest technologies and solutions to the resilient UK SMB market.

We have huge aspirations to challenge our industry and what we do, and we continuously dream big for the future. As a team of over 750 people, we're all immensely proud to work for a rapidly expanding company with an incredible culture that puts our team members and partners at the heart of everything we do.

Job Description

  • Department: Bureau
  • Salary: £23,000 - £30,000 p.a. DOE 
  • Location: Remote Work with occasional travel

About the Team

Bureau Billing is responsible for delivering the most accurate and timely billing possible in accordance with the requirements of the contract for all customers. The department is also responsible for ensuring that ‘Metering and Billing’ best-practice is implemented and adhered to, and that our accreditation is kept up to date.

About the Role

The main job purpose to bill (invoice) all telecoms and IT services on behalf of Union Street’s clients. All members of the Bureau Billing Team act as an extension of the client’s own billing department, providing invoicing and billing information to the client’s end users and customers.

The Bureau Billing Analyst is responsible for providing billing support to the bureau team they are a member of and completing assigned tasks in an efficient manner, both promptly and accurately; accuracy of billing and attention to detail being of the most important requirements of the role and to proactively advise customers to maximise their profitability.

Role responsibilities:

  • Complete daily, weekly & monthly checks and fraud monitoring on customers billing platforms & Creation / management of billing periods
  • To provide a first-class bureau billing service to our customers, assisting them with aBILLity/Affinity platform related queries via phone and email.
  • Advise customers on potential areas of loss and suggest remedies to increase margin and profitability.
  • Provide a support to other team members when required
  • To maintain a high degree of customer service for all queries and adhere to all service management principles.
  • To take ownership of nominated Bureau customers, ensuring a high degree of customer satisfaction.
  • Respond within the documented SLAs to enquiries from clients and help them resolve their software problems.
  • Log and own problems encountered directly or reported by the customer to the support team.
  • Support users in the use of our bespoke aBILLity software by providing necessary training and advice for the customer.
  • To implement and adhere to all aspects of Union Streets TMBS
  • To implement and adhere to Union Street Best practices regarding billing practices
  • Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.



  • Flexible attitude, ability to perform under pressure
  • Ability to interpret written and spoken requirements
  • Ability to work well within a team
  • Excellent communication skills
  • Excellent customer service skills, experience preferred
  • Excellent punctuality and time management
  • Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio)
  • Flexibility for UK travel



  • Telecoms experience
  • Experience of using aBILLity or Affinity billing system

Additional Information

Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.

What’s in it for you? Why should you come and work for us?

Our benefits consist of; no dress code (you, do you), work from anywhere concept with occasional travel for training or meetings. Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, 'if you want a career with us then grab it' concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website www.digitalwholesalesolutions.com on our Careers page.

We are an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.

Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.

Here are some of the benefits that we offer…

  • 24 days holidays, plus bank holidays
  • Pension
  • Employees Assistance Programme
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday

For more information on our privacy notice please refer to our Privacy and Cookies Policy by following this link - https://digitalwholesalesolutions.com/privacy-and-cookies-policy/