Professional Services Engineer

  • Full-time
  • Department: Digital

Company Description

We're a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services. 

We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top telcos, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.

As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners. 

We offer our partners a market-leading and comprehensive product portfolio, intuitive portals and platforms and a passionate team of industry experts.

We make a complex industry as simple as possible for our partners, enabling them with a commercial platform to sell the latest technologies and solutions to the resilient UK SMB market.

We have huge aspirations to challenge our industry and what we do, and we continuously dream big for the future. As a team of over 750 people, we're all immensely proud to work for a rapidly expanding company with an incredible culture that puts our team members and partners at the heart of everything we do.

Job Description

  • Department: Professional Services
  • Salary: £37,000-£40,000 D.O.E
  • Location:  Home based.

About the Role

Due to sustained growth, an opportunity has arisen to work as part of a busy Professional Services team for Union Street, an industry leading billing software business which boasts well known telecommunication brands as loyal customers.

You will work with the Professional Services team and will be responsible for onboarding new customers and acquisitions into both the aBILLity and Affinity bespoke billing platforms. As a Professional Services engineer you will also be responsible for rolling out new modules and updating the customer’s databases in line with bespoke customer requests.  You will work closely with the Project Management team and the Billing Specialists to ensure the entire onboarding process runs efficiently.

The role requires close liaison with customers to establish and document specific requirements, report progress of projects both internally and externally and demands somebody capable of analysing data, and having meticulous attention to detail, as you will be regularly performing data migration / conversion tasks including cleansing and de-duplication. The role would suit somebody who is technically minded and enjoys working on and learning new software platforms.

Role responsibilities:

Migration tasks for new and existing projects will include :

  • Configuring new instances of Union Street’s systems aBILLity and Affinity for use by new customers.  This will include setting up blank systems and migrating the customer’s existing data into the new system.
    • Analysis of customer source systems and processes
    • Understand, capture and perform data migration / conversion requirements including data cleansing and de-duplication from customer platforms
    • Run Customer Data Migration workshops
    • Management of data migration tools / applications and liaise with Union Street development and architecture teams to ensure continued enhancement of these tools.
    • Review and report migration results.
    • Assist customers in reviewing migrated / converted data. Provide input and guidance to the implementation Project Manager as appropriate for project planning purposes.
    • Pro-actively identify and address issues that can delay the project and pre agreed delivery dates.
  • Creation of hand over documentation and training requirements for the customer and Union Street internal departments.
  • Rolling out and configuring new aBILLIty & Affinity modules into existing customer’s systems..
  • Update customers databases in accordance with bespoke requests from the customer.
  • Work with the Professional Services team to continually improve the data migration process.
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.



  • Good knowledge of the SQL database language.
  • Strong communication skills and be able to effectively communicate with people at various degrees of technical understanding within the organisation.
  • An understanding of good customer service and be able to communicate with customers effectively to determine customer requirements and manage expectations.
  • Able to communicate with customers effectively to give feedback and progress on current implementations.
  • Able to communicate with customers effectively to give an overview/basic training of new modules configured within their systems.
  • Self-motivated and driven, with the ability to multitask and cope with a busy and varied work load.
  • A broad skill set in the MS Office Product set.
  • Ability to manage time effectively.


  • Good understanding of Union Street products
  • Process driven
  • Full understanding of Change management
  • Understanding and efficiency in collaboration, open communication and reaching across functional borders
  • A background in the telecommunications sector is desirable but not essential.
  • Previous knowledge of data migration activities.

Additional Information

Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.

What’s in it for you? Why should you come and work for us?

Our benefits consist of; no dress code (you, do you), Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, 'if you want a career with us then grab it' concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website on our Careers page.

We are an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.

Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.

Here are some of the benefits that we offer…

  • 24 days holidays, plus bank holidays!
  • Pension
  • Employees Assistance Programme
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday

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