Are you interested in working with an energetic group of people?

Looking for a fun and challenging environment where you are empowered to make decisions?

Would you like the opportunity to progress within a growing, industry-leading company?

If so, you've come to the right place.

Let Us Inspire You!

Who are we?

DFC has been helping people with their financial needs for over 30 years. Whether you need a payday loan, your check cashed, or simply need to wire some money, DFC is here to serve you.

For anyone interested in working within the financial services sector, DFC Global Corp. offers an excellent career path. We empower you to make decisions, foster career growth, and reward hard work.

What do we need?

You to have an amazing personality and communication style. That you are super-organized and are a problem solver. That you take pride in everything that you do, and it shows. And most importantly that you have
unquestionable integrity.

Why work for us?

We invest in our employees, and offer extensive training, and development programs to set you up for future success.

If we sound like a fit, and you’re ready to start an exciting career with an organization that fosters employee growth, apply today!

GENERAL FUNCTION:

We are looking for a Fraud Associate that will be able to review and investigate potential fraudulent activity that is flagged throughout the loan verification process. The successful candidate will investigate potential fraudulent activity in order to determine validity of the fraud.  Present products, provide services and support to customers. Additionally, they will guide customer interactions towards completing current actions and upselling new products and services via phone, chat, text and e-mail with a high degree of customer service, expertise, and timeliness.

DUTIES/RESPONSIBILITIES

• Complete review of items flagged for potential fraudulent activity, including placing outbound calls to employers and other institutions for clarification.
• Research all items flagged for potential fraud to completion; determine if true fraud item or file is approved/cleared for loan processing
• After review, determine if flagged items require further review; work alongside Fraud Analytics team to make a final decision as required
• Effectively utilize systems and fraud detection tools/techniques.
• Escalate individual cases as appropriate, and identify and communicate trends.
• Work closely with the Fraud Analytics team to provide insight to fraud rule performance and stay informed regarding trends.
• Provide feedback/input to contact center leadership where associate coaching opportunities may be present related to manually flagged fraud files.
• Ensure all AML reporting requirements are met and escalated as appropriate.
• Support other contact center functions, including inbound and outbound customer contact (calls, chat, email) and loan verification processing.
• Ability to work a flexible work schedule based around the Contact Center operating hours.
• Perform other duties as assigned.

EDUCATION

•          High School Diploma or equivalent

EXPERIENCE

The ideal candidate will have prior experience in Microsoft Word, Excel, Outlook, and experience in contact center, and a customer service setting. Previous experience in a fraud detection, customer service and/or finance environment is critical.  Knowledge of check, payment card, wire transfer, money laundering, identity theft, computer crimes and loan fraud is preferred.

SKILLS

• Strong attention to detail and analytical skills
• Candidate will be able to identify anomalies in customer documentation presented in order to determine validity of the documentation
• Familiarity with banking rules/regulations
• The candidate will have ability to present new or enhanced products and services to existing NMM customers via inbound and outbound phone calls, chats and e-mails.
• Positive customer service attitude, sales acumen.
• Excellent communication skills.
• Can set personal goals and achieve department performance targets in the areas of fraud prevention, calls, sales and conversions.

PROBLEM-SOLVING 

Exceptional problem solving relating to our products and services.

Issues beyond the Fraud Specialist abilities are forwarded onto the Fraud Analytics team, contact center leadership, and/or appropriate departments for resolution.

BENEFITS:

• Medical/Dental/Vision benefits available after 30 days of employment

• Company paid life insurance

• Paid Holidays

• PTO/401K/Tuition Reimbursement

• On site cafeteria and wellness center

• Convenient central location

All your information will be kept confidential according to EEO guidelines.