Customer Service Representative - Chesapeake, VA

  • Full-time

Company Description

DFC Global Corp. is a leading, international, diversified non-bank financial services company responsibly serving unbanked and under-banked consumers and small business owners for over thirty years.

Our customers purchase some or all of their financial services from us rather than from banks and other traditional financial institutions, due to convenience, accessibility and our high quality customer service. We attribute our long-term success to being attuned to our customers' needs, conducting our business responsibly, and contributing to the communities we serve.

We serve our customers from over 1,500 retail storefront locations, and digitally through our websites, mobile phone and other remote platforms. DFC Global Corp. provides consumer financial products and services across a broad geographic footprint in 10 countries across North America and Europe—Canada, the United Kingdom, the United States, Sweden, Finland, Poland, Spain, the Republic of Ireland, Czech Republic and Romania.

DFC Global Corp.'s global retail operations include the brands Money Mart®, The Money Shop®, Insta-Cheques®, Suttons and Robertsons®, The Check Cashing Store®, Sefina®, Helsingin PanttiSM, Optima®, MoneyNow!®, Super Efectivo® and ExpressCredit®. We also offer Internet-based unsecured short-term consumer loans in the United Kingdom primarily under the brand names PaydayUK® and Payday Express®, in Canada under the Money Mart name, in Finland, Sweden, Poland and Spain primarily under the Risicum® and OK Money® brand names, in the Czech Republic under the Money Now!® brand.

Job Description

 

  • Consistently provide a high level of customer service in a prompt and timely manner.
  • Maintain branch appearance and cleanliness.
  • Knowledge of all check cashing procedures, check rates, and able to identify the various types of checks.
  • Knowledge of all secondary products and services and how to cross sell them to the customer.
  • Display effective verbal, written, and listening skills.
  • Exhibits positive attitude during times of change.
  • Handles and pays out money according to policy and procedure.
  • Ensures customer complaints are handled with a sense of urgency, using good judgment and superior customer service. Ensure all complaints are reported to the supervisor timely.
  • Understand and comply with all company policies and procedures.
  • Properly use the Point of sale system to cash checks, process loan transactions, sell products, and balance cash drawer.
  • Accurately account for all cash and negotiable equivalents by following all policy and procedures.
  • Assist Manager in the collection process and prepare files for collections.
  • Adhere to operational Security and LP policies as per company policy including all open and closing procedures.
  • Knowledge of the general office duties and how to properly use all office equipment.
  • Complete all paperwork timely and accurately.
  • Complete all other tasks as directed by the Supervisor.
  • Insures accurate input of all data into company and vendor systems.
  • Insures full compliance with all Anti Money Laundering policy and procedures.

 

Qualifications

  • Previous banking, retail or sales experience 
  • Customer Service oriented
  • Ability to multitask.
  • Good computer skills.
  • Excellent interpersonal & communication skills.
  • Previous cash handling or sales experience of any kind a plus.
  • Ability to work a flexible schedule including nights and weekends