Account Services Coordinator
- Full-time
Company Description
EF Education First is the world leader in international education. Founded in 1965, EF’s mission is to break down barriers of language, culture, and geography. To date, EF has helped more than 15 million people learn a language, discover the world or earn an academic degree. We have fifteen subsidiaries and non-profit organizations, schools and offices in over 50 countries and employs over 34,000 staff and teachers. In today’s increasingly complex and interdependent world, our mission is more relevant than ever. www.ef.com
Job Description
Account Services Coordinator
Cultural Care Au Pair
Cambridge, MA USA
Synopsis
As an Account Services Coordinator, you will play an integral role in providing customer service support, ensuring administrative compliance with federal regulations, and overseeing the financial management of customer accounts.
The Role
As an Account Services Coordinator (ASC) based in our Cambridge, MA headquarters, you will serve as an ambassador for the au pair program. You will communicate daily over the phone and on email with host families, field staff and colleagues to answer their inquiries, direct them to the appropriate resource and help support them through their experience in the areas of customer service, account management and adherence to program regulations. Your friends might describe you as having a natural talent for listening but also for bringing conversations to a productive results-oriented close. You're a quick learner and resourceful, your communication skills are superior and your commitment to customer service and quality is second to none.
Requirements
· College Degree
· 1-2 years work experience preferred
· Proficient in Microsoft Office, database use, online resources
· Skilled at problem-solving and general customer service
· Ability to thrive independently as well as part of an overall team
· Strong attention to detail skills
· Knowledge of other languages a plus but not required
In your application, please upload your resume and cover in the same document.
Cultural Care Au Pairis a division of EF. EF stands for “Education First”. Since 1965, we have helped millions of people transform their lives by breaking down the barriers of language, culture and geography. Today we’re the world’s largest private education company- offering every imaginable way to learn a language, travel abroad, experience another culture, or earn an academic degree. For more information, visit http://www.ef.com/careers.
Cultural Care Au Pair has been providing a flexible, affordable childcare and cultural exchange solution to American families since 1989. We offer exciting full-time work from home opportunities with excellent benefits and ongoing training and development. Learn more about us at www.culturalcare.com.
EF is an Equal Opportunity Employer.
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Additional Information
All your information will be kept confidential according to EEO guidelines.