Field Program Director - West Coast

  • Full-time

Company Description

 

EF stands for “Education First”. Since 1965, we have helped millions of people transform their lives by breaking down the barriers of language, culture and geography.  Today we’re the world’s largest private education company- offering every imaginable way to learn a language, travel abroad, experience another culture, or earn an academic degree.  For more information, visit http://www.ef.com/careers.

Job Description

Field Program Director –  West Region

Cultural Care Au Pair

Work from home office, USA

 

Synopsis

If you love the opportunity to manage a team and would shine in a work from home position where you call the shots, then this might be the job for you. In this Program Director role you must be able to think quickly on your feet, multi-task, be comfortable with crisis-management, and provide the team you manage with guidance, professional development, support, and the tools to be able to succeed in their jobs.

 

The Role

This role represents an essential part of the customer service team at Cultural Care Au Pair. 

A successful candidate for this role is described as a quick learner, someone whose communication skills are superior and has a commitment to customer service and quality that is second to none.  Your entrepreneurial spirit and ability to think outside of the box will allow you to bring forward new proposals and ideas that will continually enhance the customer service that we provide as an organization.  Adherence to State Department regulations remains your top priority and you will ensure that the area you supervise is always 100% compliant. You will work with and manage a budget and will be required to travel to the area you oversee throughout the year.  You have a minimum of 3-5 years of management experience, and a working knowledge of Microsoft Office applications.

 

Requirements

  • 4 year degree
  • 3-5 years of management experience
  • Working knowledge of Microsoft Office applications
  • Access to high speed internet connection
  • Quiet space to work
  • Ability to manage high volumes of phone calls and emails on a daily basis
  • Strong attention to detail and multitasking ability
  • Excellent written and verbal communication skills
  • Passion for cultural exchange and increasing customer satisfaction

 

Program Director Responsibilities:

  • Manage a team of Local Childcare Consultants (LCCs). Includes initial and on-going training, professional development, assisting with escalated cases within region.

  • Provide the highest level of customer service to all Host Families, Au Pairs and LCCs.
  • Work closely with Sales Director (SD) on all aspects of region management including LCC training and development, growth and hiring planning, and sales and servicing goals.
  • Work closely with Regional Training Director (RTD) on all aspects of hiring and related planning within your region.
  • Work closely with Placement Team to understand matching challenges within region and to ensure that we are providing the best level of matching support possible.
  • Manage all escalated cases within region with efficiency, professionalism and a sense of urgency and detail.
  • Manage all aspects of repeat sales within region, including management of LCCs with regards to repeats, making every effort to reach annual repeat goal.
  • Accountable for all aspects of the region you manage.
  • Ensure that LCCs understand Compliance requirements and that they are 100% compliant in pre and post arrival compliance.
  • Calculate and submit Host Family refunds in an accurate and timely manner
  • Process and submit LCC monthly expense reports and payroll
  • Travel Requirements: Participate in a minimum of one PD training (such as Kick Off) and other meetings and travel, as needed

 

Cultural Care Au Pair has been providing a flexible, affordable childcare and cultural exchange solution to American families since 1989. We offer exciting full-time work from home opportunities with excellent benefits and ongoing training and development.  Learn more about us at www.culturalcare.com

 

Cultural Care Au Pair is a division of EF. EF stands for “Education First”. Since 1965, we have helped millions of people transform their lives by breaking down the barriers of language, culture and geography.  Today we’re the world’s largest private education company- offering every imaginable way to learn a language, travel abroad, experience another culture, or earn an academic degree.  For more information, visit http://www.ef.com/careers.

 

EF is an Equal Opportunity Employer.

#CB

 

Additional Information

All your information will be kept confidential according to EEO guidelines.