Travel Operations Coordinator

  • Cambridge, MA
  • Full-time

Company Description

EF Education First is the world leader in international education. Founded in 1965, EF’s mission is to break down barriers of language, culture, and geography. To date, EF has helped more than 15 million people learn a language, discover the world or earn an academic degree. We have fifteen subsidiaries and non-profit organizations, schools and offices in over 50 countries and employs over 34,000 staff and teachers. In today’s increasingly complex and interdependent world, our mission is more relevant than ever.


Job Description

Travel Operations Coordinator
EF Education First

Cambridge, MA USA

Estimated start date: September 2013



Are you passionate about travel? Do you thrive in a fast-paced environment? Can you work both independently as well as part of a team? If so, you might be the ideal Travel Operations Coordinator for EF Education First, the world leader in international education.


The Role

We are looking for a few good people to join the Travel Department within EF as Travel Operations Coordinators. In this role, you will be handling all aspects of arranging flights for EF customers to and from their tour. You will be responsible for ensuring that both budgetary as well as quality guidelines are met for every itinerary. You will be working extensively with multiple computer systems including Amadeus, the airline reservation system used by EF.


Responsibilities include but are not limited to: understanding EF airline contracts, booking flights, liaising with airline representatives, negotiating group fares, handling changes to reservations, dealing with emergency flight related issues, booking customized flight options, issuing tickets and communicating internally with the Sales & Customer Service Departments and occasionally directly with customers regarding their flights arrangements.



  • Bachelor’s degree
  • 0 to 2 years of experience
  • Ability to handle multiple tasks and prioritize them to meet strict deadlines
  • Excellent customer service and communication skills
  • Some prior Travel industry experience is ideal but not required

Please submit a cover letter with your application for consideration

EF stands for “Education First”. Since 1965, we have helped millions of people transform their lives by breaking down the barriers of language, culture and geography.  Today we’re the world’s largest private education company- offering every imaginable way to learn a language, travel abroad, experience another culture, or earn an academic degree.  For more information, visit


EF is an Equal Opportunity Employer.



Additional Information

All your information will be kept confidential according to EEO guidelines.