EF stands for “Education First”. Since 1965, we have helped millions of people transform their lives by breaking down the barriers of language, culture and geography.  Today we’re the world’s largest private education company- offering every imaginable way to learn a language, travel abroad, experience another culture, or earn an academic degree.  For more information, visit http://www.ef.com/careers.

 Customer Relations Representative

Go Ahead Tours

Cambridge, MA USA

Exciting. Engaging. Enlightening. An experience like no other.  That’s the Go Ahead difference -- but it’s just the beginning of the story.  As a Customer Relations Representative you’re a trailblazer in our mission to ensure our customers create memories that they’ll never forget in every step of their journey. 

As a Customer Relations team, we go the extra mile to continuously elevate standards of customer support. We’re passionate and professional about delivering the best possible customer experience, and our Customer Relations Representatives are empowered to think outside the box to surprise and delight our travelers.  We’re excited to help every customer plan towards an inspiring and life-changing adventure!

If you have a proven track record of excellence in customer service and thrive in a fast-paced, dynamic, and fun environment, we’d love to learn more about you. 

Who we are

• We’re travelers, innovators, thinkers and doers
• We help individuals and groups discover the world
• Open and collaborative - not a cubicle in sight
• We’re global - we have offices and schools in over 50 countries
• Dedicated - we really do believe in “work hard - play hard”

Who you are

• You believe nothing is impossible to help a customer!
  • An influencer - a natural networker who loves talking to people
  • You love to make people happy
  • You have a passion for travel
  • Above and beyond is the only way you do things
  • You want to be part of a team that motivates and inspires you

The opportunity

• Working primarily through phone and email communication, you serve as the primary source of information to travelers after booking a tour
• You identify and implement opportunities to enhance a customer’s experience prior to departure
• You are committed to ensuring traveler satisfaction and furthering loyalty to Go Ahead Tours
• You continuously juggle and prioritize tasks, and work efficiently under pressure
• You take on any role or task that may require attention
• You take a creative and confident approach to problem-solving
• You possess exceptional communication skills and always demonstrate a high level of professionalism
• You have keen attention to detail and strong organizational skills
• You work as a team-player to help best respond to a customer need
• You consistently demonstrate a positive attitude in approaching challenging situations
• You are ambitious and self-motivated to achieve above-average results
• You are eager to take the lead, use all the tools at your disposal and not stop until a customer is happy

Requirements:

• 2 years of prior customer service experience.
• Bachelor’s degree. A degree in Hospitality Management, Tourism Management or related field is a plus!

Benefits of working at Go Ahead Tours:

• Market-leading healthcare and benefits
  • Generous vacation time
  • Comprehensive training and professional development opportunities

Go Ahead Tours offers international and domestic group tour opportunities for adults of all ages. Our fully escorted tours present the most beautiful, intriguing, and delightful places around the world, at just the right pace.  Travelers choose from a variety of tour types, including food and wine tours, safaris, land and sea, and short city-stays. For more information, visit www.goaheadtours.com

Go Ahead Tours is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to break down barriers of language, culture, and geography. Today, we’re the world’s largest private education company—offering every imaginable way to learn a language, travel abroad, experience another culture, or even earn an academic degree. For more information, visit http://www.ef.com/careers.

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EF is an equal opportunities employer. EF offers competitive salaries and a multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you.