From Boston to London, Zurich to Shanghai, you'll find EF teams across the world working together to break down barriers of language, culture and geography. We've helped millions of people become global citizens through educational travel, language learning and academic degree programs. To continue to grow our culture of innovation, we're adding more entrepreneurial thinkers and passionate doers to make an impact, build great things, collaborate, travel the world, and pave a dynamic career path in global management, teaching, technology, sales and service. Learn more at www.ef.edu/careers 

Traveler Support Specialist

EF Explore America 

Cambridge, MA

Synopsis

We are seeking entrepreneurial candidates that will drive the success of our quickly growing business. Bring your energy, initiative, and excellent customer service skills to this dynamic role.  

The Position

This is your opportunity to break the mold of a typical customer service role by combining exceptional communication skills and a solution-oriented attitude to continually innovate our customer experience. As a Traveler Support Specialist you will: represent both the voice of EF Explore America by managing customer inquiries via phone/email and maintaining travelers’ financial accounts; while also representing the voice of the customer through liaising across all departments- sales, flights, and operations- to effectively and creatively meet customer requests.  Collaborating with a sales team, you will leverage your knowledge of the customer to meet group level needs while proactively engaging both students and their parents to generate excitement for the tour experience.  You should be persuasive, goal-oriented, entrepreneurial and a team player with excellent organizational skills.

In this position you will: 

• Help travelers prepare and get excited for their trips by drawing on your love for travel.
• Think analytically to consult customers on pre, post, and on tour matters.
• Draw on your passion for relationship building to engage the customer and your peers.
• Balance long-term and short-term goals to prioritize daily and weekly initiatives.
• Proactively manage customer accounts on a holistic level.

 The Person: 

• You enjoy talking to people of different genders, ages, cultural and educational backgrounds.
• You find ways to innovate and problem-solve even when there isn’t an obvious solution.
• You are an excellent multi-tasker with impeccable attention to detail.
• You thrive in a fast-paced environment.
• You want to be part of a team that motivates and inspires you
• Going above and beyond is the only way you do things

The Perks: 

• Monthly base salary
• Bonus potential
• Market-leading healthcare and benefits
• Outstanding vacation time - 3 weeks to start - 4 weeks in year two
• Travel Opportunity/Reward at least once a year
• Comprehensive training and professional development
• Frequent competitions with fun rewards
• Complimentary in-house language classes

In your application, please upload your resume and cover in the same document. 

EF Explore America provides educational tours for students across America so that they may discover our nation’s best learning destinations. To learn more visit http://www.efexploreamerica.com

EF Explore America is a division of EF. EF stands for “Education First”. Since 1965, we have helped millions of people transform their lives by breaking down the barriers of language, culture and geography.  Today we’re the world’s largest private education company- offering every imaginable way to learn a language, travel abroad, experience another culture, or earn an academic degree.  For more information, visit www.ef.edu/careers

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