From Boston to London, Zurich to Shanghai, you'll find EF teams across the world working together to break down barriers of language, culture and geography. We've helped millions of people become global citizens through educational travel, language learning and academic degree programs. To continue to grow our culture of innovation, we're adding more entrepreneurial thinkers and passionate doers to make an impact, build great things, collaborate, travel the world, and pave a dynamic career path in global management, teaching, technology, sales and service. Learn more at www.ef.edu/careers 

Traveler Support Specialist

College Study Tours (a division of EF Education First)
Cambridge, MA, United States
 

Synopsis

We are seeking entrepreneurial candidates that will drive the success of our quickly growing business. Bring your energy, initiative, and excellent customer service skills to this dynamic role. 

The Position

This is your opportunity to break the mold of a typical customer service role by combining exceptional communication skills and a solution-oriented attitude to continually innovate our customer experience. As a Traveler Support Specialist you will represent both the voice of College Study while managing customer inquiries via phone and email and maintaining travelers’ financial accounts, and the voice of the customer through liaising across all departments- sales, travel, and operations- to effectively and creatively resolve customer issues and provide outstanding customer service.  Collaborating with a regional sales team, you will leverage your knowledge of the customer to recognize and solve big picture problems in your region while proactively engaging both students and professors to achieve team goals.  You should be persuasive, goal-oriented, entrepreneurial and a team player with excellent organizational and sales skills.

In this position you will:

• Help travelers prepare and get excited for their trips by drawing on your love for travel.
• Think analytically to consult customers on pre, post, and on tour issues.
• Draw on your passion for relationship building to engage the customer and your peers.
• Balance long-term and short-term goals to prioritize daily and weekly initiatives.
• Be part of a team that qualifies for monetary bonus.

The Person:

• You enjoy talking to people of different genders, ages, cultural and educational backgrounds.
• Your enthusiasm motivates others to try the latest activities, restaurants, and trends.
• You find ways to innovate and problem-solve even when there isn’t an obvious solution.
• You are a natural communicator that tailors your communication style to different audiences.
• You are an excellent multi-tasker with impeccable attention to detail.
• You thrive in a fast-paced environment.

Requirements

• Bachelor’s Degree
• Proven team player
• International travel experience preferred

In your application, please upload your resume and cover in the same document. 

EF College Study Tours is an easy and affordable way for professors from any discipline to take their students abroad. With hundreds of destinations to explore, our faculty-led, international study abroad programs provide valuable global experience and add a unique cultural perspective to any coursework.www.efcollegestudytours.com

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All your information will be kept confidential according to EEO guidelines.