From Boston to London, Zurich to Shanghai, you'll find EF teams across the world working together to break down barriers of language, culture and geography. We've helped millions of people become global citizens through educational travel, language learning and academic degree programs. To continue to grow our culture of innovation, we're adding more entrepreneurial thinkers and passionate doers to make an impact, build great things, collaborate, travel the world, and pave a dynamic career path in global management, teaching, technology, sales and service. Learn more at www.ef.edu/careers 

Customer Relations Specialist

Cultural Care Au Pair
Cambridge, MA 

Synopsis

As a Customer Relations Specialist, you will work within the Account Services Department and play an integral role in providing quality customer service to all of our internal and external customers.  

The Role

As a Customer Relations Specialist based in our Cambridge, MA headquarters, you will serve as an ambassador for the au pair program. Working mostly through phone and email communication, you serve as the primary resource of information and problem solving for our families, au pairs, field staff, and colleagues.  You are committed to ensuring our customers’ needs are heard and ultimately resolved.  You identify and implement opportunities to enhance our customers experience and consistently have a positive attitude in approaching challenging situations. You love to make people happy and believe nothing is impossible when it comes to customer service. You're a quick learner and resourceful, your communication skills are superior and your commitment to customer service and quality is second to none.

Requirements

• College Degree
• 1-2 years of customer service experience preferred
• Excellent written and oral communication skills
• Superior problem-solving and conflict resolution skills
• Phone experience a must
• Thrive in a fast-paced, dynamic, and fun environment
• Strong attention to detail skills

EF is the world leader in international education. Our mission is to break down barriers in language, culture, and geography and so far we have helped over 15 million people learn a language, discover the world or earn an academic degree.

Cultural Care Au Pair is the leading flexible, affordable, live-in au pair program in the industry and has been in operation since 1989. Cultural Care is a US government-designated program allowing young people the opportunity to experience America for a year. Au Pairs live as family members and attend courses at a local college. In exchange, they offer their host families up to 45 hours per week of live-in childcare. Host families are able to bring a little of the world into their homes and au pairs have the chance to spend a year with an American family. To learn more please visit www.culturalcare.com or www.ef.com.

EF is an equal opportunities employer. EF offers competitive salaries and a multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you. For more information, visit www.ef.com/careers.

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