IT Outsourcing Services.

1. Towards the Costumer

 

a) Accounts

(1) Keep tracking on leads with both existing and potential customer

(2) Identify new growth niches, lead complex negotiations and close new engagements that increase Market Share in his/her Segment of Responsibility.

(3) Proactively look for ways to improve the business relationship by interacting with CIOs, Vendor Managers and CIO direct reports

(4) Pursue new business development and close new revenue generation opportunities

 

b) Proposals

(1) Work with Sales Support Team when to define new sales opportunities/strategies arise for other Service/Product Areas and provide follow-up as needed.

(2) Proposal preparations according to the Company’s standards and perform follow-up actions as needed.

(3) Integrate teams from different areas of expertise to prepare successful proposals

 

c) Communication and Reporting

(1) Continuously evaluate Voice of the Customer and ensure strategies to improve and maintain it at optimum levels are applied

(2) Escalation point to facilitate problem resolutions between the company delivery Teams and Customer’s for situations where tension is felt or perceived as critical

(3) Promote understanding of each-other's business practices, processes and common techniques.

(4) Work closely with the Customer’s top management to identify needs and provide with proactive value-add proposals

(5) Validate and Arrange Customer’s visits, road-shows, informative sessions, and other information-sharing activities involving staff from both the customer and the company’s side.

(6) Make continuous emphasis to customer that we provide services, not resources.

(7) Keep updated all company systems in terms of new opportunities and sales

2. Toward the Company

 

a) Accounts

(1) Strong knowledge of the Company Services, scope, methodology, delivery manner, estimation and implementation requirements of each service/offer.

(2) Be aware about the company capabilities.

(3) Accounts receivable: issues resolution. Follow-up should be done by accounts receivable department.

 

b) Opportunities

(1) Ensure all incoming opportunities in his/her accounts are registered into the CRMsystem.

(2) Analyze the feasibility in pursuing the opportunity.

(3) Open eRFP tickets for opportunities that have been identified as desired to be attained.

(4) Request support to Product Managers, Delivery Managers as well as Sales force to pursue an opportunity (uses the appropriate source depending upon the case)

(5) Set up and conduct Q&A sessions to clarify customer requirements.

(6) Put together all pieces of a Proposal taking accountability for its final review.

 

c) Administration and Reporting

(1) Monthly report meetings on all customer relationship aspects involving account revenue, P&L, foreseen leads, customer satisfaction and issues.

(2) Support Account Receivable Area to recover unpaid bills and act as escalation point for communication with Vendor Managers.

(3) Knowledgeable of payment process of costumers.

 

d) Tools

(1) Command of administrative tool such as but not limited to:

1.     CMR

2.     Revegy and Infomentis methodology

3.     Kintana