EMS Software helps millions of people create great meetings. AIG, Yale University, Accenture and thousands of others rely on EMS to increase productivity, attract and retain people, reduce costs, and differentiate their brand. EMS offers the greatest depth and breadth of functionality, the fastest and easiest way to schedule a meeting, and an exceptional customer experience.

You’ll be part of a small, focused team that builds out the future of our company. You’ll start by running and improving our existing managed services operation, and you’ll serve a critical role as we build out our next-generation SaaS offering.

We are looking for an exceptional Cloud Operations Engineer that lives by the philosophy of the “customer is first.” We’re the leader in systems to manage events, meetings, and workspaces. We work with an amazing list of great companies and educational institutions to help them manage and optimize their use of all kinds of spaces: meeting rooms, workspaces, executive briefing centers, classrooms, athletic fields, event space, and many other types.

We want to bring your experience working with cloud-based production systems into an energetic, fun environment where the work you will do makes a difference. On a daily basis you will:

* Manage our customers’ cloud-hosted applications, deploy new customers, and migrate existing customers to new releases

* Collaborate and use professional concepts to resolve issues and assist in our design decisions

* Work with Development teams as a resource regarding cloud technologies

* Review and respond to cloud hosting requirements from customers and prospects

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Drive customer satisfaction by providing world-class application availability and protection of customer confidentiality

* Enhance the scalability of our products and systems for our clients

* Work with cloud vendors on external technical support, upgrades, problem resolution

* Understand the IaaS environment to ensure a continued strong foundation of a stable, reliable, highly available, and highly secure least privilege policy

* Understand, implement and automate security controls, governance processes and compliance validation

* Assist in the establishment of 24x7 performance monitoring and response protocols

* Participate and provide recommendations on penetration testing activities and disaster recovery exercises

* Ensure efficiency and predictability of deployments and upgrades

* Provide on-call support outside of normal work hours and work days

* 3+ years of cloud operations experience, specifically some experience with Azure

* 2+ years of experience with automation or scripting tools (Powershell, Shell & Python)

* Strong Microsoft technology stack knowledge: Windows; IIS; SQL Server in a multi-tier application      model

* 2+ years of experience in the software industry, deploying, and administering applications and infrastructure

* Working knowledge of cloud infrastructure (IaaS) components and windows systems administration

* 2+ years of experience managing networking infrastructure and monitoring

* Strong understanding of web applications, web technologies, cloud services

* Detail oriented with excellent documentation skills/methodologies, who is able to successfully manage multiple priorities

* Troubleshooting skills that range from diagnosing hardware/software issues to large scale failures within a complex infrastructure

SKILLS & EXPERIENCE DESIRED

* Experience in a high performance global cloud enterprise operations environment

* Experience with systems performance tuning and load testing is a plus

* Knowledge of chef, Docker is a plus

* B.S./M.S. in Computer Science, Management Information Systems, or a related field

EMS Software is a well-established, industry-leading company that continues to experience impressive growth each year. We offer competitive wages, paid health insurance for employees, a 401(k) plan, a casual work environment and more. 

• This position is not eligible for relocation assistance.

• Candidates must be able to work lawfully in the United States. EMS Software will not sponsor a work visa (e.g. H1B, etc.,) to fill this position. 

• As a condition of employment with EMS Software, any successful job applicant will be required to pass a pre-employment background investigation.

EMS Software is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. We are committed to hiring a diverse and talented workforce, supporting integrity in the workplace and an entrepreneurial atmosphere.