Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Operation Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace shipment files as required
• Use Workflows on daily basis
• Ensure timely delivery of freight to customers for shipments
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client and Service Providers billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain strong relationships with service providers (ocean carriers, airlines, trucking companies etc.)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of air & ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Any certification i.e. IATA, Customs B Licence, Foreign Trade Training Programs would be preferable
• Fluent in English

Reporting Structure

• Operations Lead Agent, Supervisor and Manager