Agent - Ocean Export
- Full-time
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 340+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export Files and reporting
- Use Global Ocean Export Dashboard on a daily basis.
- Ensure documents are timely sent and Shipping notices communicated to overseas and customers
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Ocean carriers, others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in Customer SOP
- Meet KPI standards in accordance with the Company’s procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Meets company standards of 52 hours training per year per employee.
- Attend training classes when required.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Ensure smooth and timely freight process flow
Qualifications
- College graduate or above.
- Global logistics industry knowledge
- Min 2 years related experience and/or training; or equivalent combination of education and experience
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English
- Fluent in listening, speaking, reading, and writing in Chinese.
Additional Information
Note: This position will be closed by May 7th, 2025.