“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of position

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customer's profile, needs and expectations,
• Retain existing business and coninuous pursuit of global business development,
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.

System & Tools & Account Administration

• Proper Customer Organization structure in CRM following the company's global standards
• CRM input and management ensuring data integrity at all times
• Assist in creating and maintaining customer's SOPs and ensure full ownership of tactical responsibilites by operation and customer service teams
• Set the right expectations internally as well as externally with the customers
• Leverage and implement Expeditors' reporting tools and value add solutions internally and externally with all selected customers
• Evaluate their usage and quantify cost savings/cost avoidannce
• Utilize corporate approved templates and presentations and customize when necessary

Retention

• Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.
• Create and communicate a global strategic business plan in alignment with the customer's mapping and Expeditors' goals
• Ensuring global visibility and collaboration across Expeditors' network (Strategic updates, KPIs, service deliverables, initiatives, etc.)
• Penetrate customers' organization structures at all levels, developing relationships beyond the main point of contact at all locations
• Initiate value added solutions based on Expeditors' service offerings and technology
• Ensure and drive the appropriate global allignment and engagement with the customer through meetings and reviews

Development

• Persue a larger global wallet share with all customers while promoting up and cross selling with all customers at all locations
• Collaborate with the various department and branches through regular meetings and joint calls to promote existing new service offerings at all locations
• Ownership, accountability, and ongoing management of global pipeline and opportunites to ensure a healthy growth potential and faster business closure
• Promote Expeditors' marketing activities and customer events
• Schedule regional and international travel when necessary to address global business need and growth potential
• Continuous review of customers' revenue report and analysis aimed at identifying "at risk" customers and negative trends

Measurement of Success

• Annual performance review
• Has an active sales pipeline for most customers
• Global revenue development and product diversification of district owned accounts
• Ratio of unplanned customers lost
• Dynamics data integrity and timliness
• Customer meetings and reviews as required

Requirements- Skills, Education, Experience:

• High school degree or equivalent business qualifications.

• Minimum two years Expeditors/industry experience.

• Ability to create/write customer requirements clearly for use by other Expeditor employees.

• Knowledge of required Expeditors operating systems as well PC skills including word processing and Excel.

• Demonstrated customer service skills and proven interpersonal skills.

• Level one Account Management certification.

• Level one Sales certification.