Service Advisor / Writer

  • 6320 E Virginia Beach Blvd, Norfolk, VA 23502, USA
  • Full-time

Company Description

Eastern Truck & Accessories provides high performing, innovative products for your Jeep, Truck, or SUV. We sell, install, and service industry leading products including lifts, wheels, tires, various suspension products, performance products, and everything else for Jeep, Truck, and SUV's. Eastern has a top notch sales team and professional technicians to do the job right, the first time. Eastern has a friendly staff, clean work environment, state of the art equipment, and an employee benefit package.

We offer:
-Competitive wages
-A generous benefits package (including paid time off, retirement savings plan, medical coverage)
-State-of-the-art information systems and the latest technology
-Professional work environment
-Smoke free workplace
-Great customer base
-Central location (Norfolk, VA)

Job Description

As a Service Adviser/Writer at Eastern Truck & Accessories, you will be at the forefront of the automotive industry. We are looking to full a full time position who will be responsible for operations, profitability, and customer satisfaction. A successful candidate will enhance our reputation by implementing new and different strategies to improve overall business objectives and add value to the customer's experience.

Responsibilities include greeting customers and consulting with them on their vehicle service needs. The Service Adviser's main goal is to communicate customer need with our service team. 
Key Responsibilities: 
-Making appointments
-Greeting customers
-Writing service orders
-Contacting customers
-Sourcing parts
-Writing estimates
-Delegating jobs to technicians
-Communicating customer concerns to technicians
-Controlling invetory
-Collecting payments
-Explaining services to customers
-Customer follow up
-Addressing customer's complaints
-Driving and moving vehicles 
-Learning new products and technical information


Qualifications for a Service Adviser/Writer must be high energy, team driven, and has proven costumer service skills. The ideal candidate is someone with a winning attitude who sees obstacles as opportunities. 
Key Requirements:
-Judgment/Decision making skills
-Computer skills
-Excellent sales skills
-Able to multi task
-Excellent phone skills
-Excellent customer service skills
-Valid VA driver's license 
-Clean driving record with no DUI's

Additional Information

Come join the Eastern Truck & Accessories team if you are looking for a phenomenal career as a Service Adviser / Service Writer / Service Consultant. 

Check out our Website 

All applications and resumes are kept confidential according to EEO guidelines.