COMPUTER SYSTEMS ANALYST R7
- Kansas City, MO
Emerging Dynamics Group LLC (EDG) is a value-added provider of program managementsupport for information technology and mission support programs for the government, education institutions, the healthcare industry, and the private sector.
Our executive team has over 20 years of experience in project management; information technology; financial management; federal compliance; and government sales.
EDG is committed to providing innovative, high quality solutions to achieve mission objectives such as protecting cyberspace, improving performance, and increasing returns on investments.
Our program management experience includes traditional project management; budget formulation management; compliance with government directives; and validating IT solutions through our enterprise architecture, information security, and requirements managementexpertise.
EDG distinguishes itself as a premier solutions integrator in the Washington, DC Metropolitan area focused on delivering innovative solutions and emerging technologies that enhance our customer’s business operations. We provide flexible, cost effective solutions and services that contribute to solving the complex business challenges with which our customers are faced.
"Emerging Solutions with Dynamic Results"
Installs, implements, conducts research for, and maintains internal data processing computer systems and utilities, and/or for customers on a contract basis. Assists in analyzing internal or external customers' needs, and determines equipment and software requirements for solutions to problems by means of automated systems; Aids in ensuring hardware/software compatibility; and coordinates and/or modifies user requirements in terms of existing and projected computer capacity and capabilities. Suggests programming changes as required to adapt or enhance existing or new programs and/or utilities. Maintains supplied software packages for internal users. Analyzes new hardware to determine its need or application in the existing or proposed system; advises on new techniques and estimated costs associated with new or revised programs and utilities, taking into consideration personnel, time, and hardware requirements, and makes trade-off analyses; develops general and detailed documentation describing system specifications and operating instructions; and revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage. Installation of user workstations and printers, troubleshoot hardware and software issues, monitor server backups and printer supplies
Bachelor’s degrees from an accredited college in a related discipline, or equivalent experience/combined education. Desire a minimum of 8 years related experience if no Bachelor’s Degree. A+ Net+, MCP, and MCSE preferred.
Entry level position with the ability to demonstrate excellent written and oral communication skills, and strong customer service experience. Experience with Windows XP/2007, VPN, remote desktop tools and MS Office 2007, includes supporting Outlook messaging issues. Ability to demonstrate strong communication skills and the following:
Experience working with Trouble Ticket Tracking Systems such as, Remedy, Track-IT, HEAT, or Magic will be a big plus.
Any non-US citizen to work on the contract must be able to prove US residency for a period of three (3) years prior to the commencement of work on this contract.
All your information will be kept confidential according to EEO guidelines.