Recruitment and Staffing Agency

Job ID: 4378364

Job Title: Data Analyst- Junior

Location: United States CA 550 Terry Francois Blvd San Francisco

Duration: 6+ months   

W-2 only                  

Customer Success Analyst

Responsible for data analysis, validation, cleansing, collection and reporting related to workstations. Extract and analyze data from various sources, including databases, manual files, and external/internal websites. Process and respond to workstation inquiries from various groups within an organization. Create and publish regularly scheduled and/or ad hoc reports as needed. Document reporting requirements and process and validate data components as required. Strong analytical and organizational skills required. Must possess strong MS Excel skills. 0-2 years of prior experience as a Data Analyst is required. Excellent oral and written communication skills with a strong emphasis on customer service are required.

Major Responsibilities include:

Analyze multiple workstation data reports to determine upgrade eligibility(V look up)

Manage the Workstation Refresh (Upgrade) Program mailbox to respond to eligibility, process and status questions from the end user base.

Process workstation requests in the RequestCenter* tool (internal workstation catalog request/ticketing tool) including checking stock inventory and processing workstation charge backs in an Access data base

Deliver best in class customer service to Gap s end users

Minimum Qualifications are:

Strong skills in working within a customer service based support organization (an IT organization is preferred).

Excellent written and verbal communication skills.

Excellent time management skills and ability to juggle multiple priorities.

Excellent Excel skills including Vlookup (and pivot tables are preferred)

Analytical, detail oriented, organized and creative thinker.

Previous experience in a support team with a focus on leadership level preferred.

Knowledge of workstation hardware standards and processes is preferred; previous experience working with a IT ticketing tool is preferred.

*Request Center service catalog/ticketing tool experience is preferred; on job training of the tool will be provided