Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide.  Etech is a servant leader organization committed to making a remarkable difference for our customers, our employees and within our communities.  Etech provides superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.  For over 18+ years, we have been helping companies cost effectively acquire new customers through our inbound and outbound voice and live chat services, and innovative technology. We are a global leader in live chat services. Our sophisticated chat solution monitors website visitors, identifies and engages prospects, and converts prospects into customers.  Companies who partner with Etech have benefitted from our proven track record of increased conversion rates, increased average order value, increased monthly recurring revenue and stronger customer relationships.

Benefits Offered Vision, Medical, Dental, 401K, Tuition and Daycare Reimbursement, Paid training, Tenure Raises

Employment Type Full-Time. We are searching for talented individuals to join us as Click to Chat Representatives. We need passionate team players who can help us capture the energy and initiative needed to deliver amazing customer service/sales each day. Our live chat portal is designed to help customers via live chat as they browse our website. As a Chat Representative you would be responsible for identifying customer needs and determining appropriate actions for resolution. You will also help identify process improvement recommendations that drive customer satisfaction and advocacy.

Essential Duties/Responsibilities

• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Identify current and prospective customer needs and determine appropriate solutions to resolve all issues and concerns as well as qualify leads and explain type of service or product offered that may be beneficial to the customer
• Communicate information and answer questions regarding current promotions and new or upgraded products.
• Complete system documentation and tasks to assure follow through of appropriate actions.
• Leverage tools and processes (including prepared responses) appropriately.
• Strive to meet defined metrics for productivity, quality, and customer experience.
• Maintain thorough systems, network and product knowledge.
• Other duties as assigned

Apply Today: http://etech.jobjet.com

Job Requirements

• High School diploma or equivalent required
• U.S. Citizen
• At a minimum, an individual must be able to type 35 WPM efficiently
• Excellent grammar and spelling skills
• Ability to recognize consultative upsell/cross sell opportunities
• Ability to provide a high-level of accuracy with excellent attention to detail
• Excellent interpersonal communication skills (i.e., verbal, written, listening)
• Excellent research and customer service problem solving skills required
• Satisfactorily meeting job performance expectations for current position
• Experience with Word, Excel and Windows

Apply Today: http://etech.jobjet.com

Our Most Successful Team Members:
Are customer-focused with a knack for problem solving
Have above average interpersonal communication skills
Are comfortable navigating a PC and basic applications
Enjoy working in a structured team environment
Have the ability to be flexible and can quickly adapt to changes in business needs and processes