You may not know our name but we can guarantee you know our work – all we do has a positive impact on life, health and the environment. Eurofins is by your side every day from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing. With over EUR 4.5 billion in annual revenues and over 50,000 employees in around 800 laboratories in 50 countries, Eurofins Scientific is a leading international group of laboratories providing a unique range of analytical testing services to the pharmaceutical, food, environmental and consumer products industries and to governments. With facilities in Europe, the United States and Asia, Eurofins Genomics is an internationally leading provider of DNA sequencing services, genotyping services, DNA synthesis products and bioinformatics services for pharma, diagnostics, food, agriculture, biotechnological and research markets. 

OVERALL OBJECTIVES:

The Senior Systems Engineer is primarily responsible for the engineering, configuration, installation, maintenance, and upgrade of physical and virtual servers. The objective is to build and operate a state-of-the-art on premise and multi-cloud infrastructure.

Management Services, Server Virtualisation, Multi-Cloud infrastructure

Primary Focus

• Research, evaluate, and recommend hardware and software for our virtualisation platform.
• Build, configure, operate and upgrade on premise datacentres, plus the enablement of cloud infrastructure services where required by the business
• Manage server and storage resources, on-premises and in Cloud.
• Perform daily system checks, verifying the integrity and availability of all involved infrastructure resources and key processes.
• Assists with advanced troubleshooting (proficient in all levels and phases of systems support).
• Identify, diagnose, and resolve connection, reliability, or performance issues.
• Contact vendor technical support for Priority 1 incidents and requests.
• Develop scripts to automate repetitive administration tasks.
• Participate in an after-hours on-call support rotation and implement solutions (upgrades, new releases, …), patching and deployment activities after hours as needed.
• Validate system upgrades and patches when required.

Additional Focus Areas

• Team members are expected to grow their expertise in other systems engineer areas to provide support for the entire IT infrastructure landscape through formal training, job shadowing, service transition and documentation
• Research, evaluate, and recommend hardware and software for servers, storage (SAN/NAS), and backup solutions
• Manage and operate Backup and Storage resources on premise and in public Cloud
• Support of non-Windows operating systems

Core IT Infrastructure Technology / Operations Duties

• Partner with other infrastructure Team Members to learn, develop and enhance the skills needed to support software-based infrastructure.
• Ensure that IT Services are delivered effectively to business customers. This includes the execution of SOPs, management of IT Incidents/Problems and IT Changes as per well-defined ITIL processes, as implemented in the ITSM system (ServiceNow).
• Deliver quality documentation allowing smooth day-to-day operations.
• Perform system monitoring, verifying the integrity and availability of all involved infrastructure resources; Ensure that performance, scalability, and security is maintained and optimized.
• Identify opportunities to innovate, extend and enhance service delivery wherever possible.
• Participate in disaster recovery plan and practicing recovery operations.
• Consult with senior peers to learn through experience.
• Partner with key vendors to maintain an understanding of new technology and leading practices.
• Cooperate closely with other Zone / Regional / Group IT Infra resources.

Education

• Bachelor's degree in computer science / IT / comparable field or equivalent working experience

Additional / Certifications

• Certification in VMware, Windows Server, Microsoft Azure, AWS or similar technologies is a plus.
• Agile or ITIL Foundation certification is a plus. 

Work Experience

• Minimum of 3-7 years of experience in supporting Server environments, preferably Windows 2012 or 2016 Server, in managing VMware virtual server environments, and in operating storage and backup solutions.
• Minimum of 1-3 years of experience in managing public cloud-based resources (preferably in Azure).
• Experience with all or some of the most important hardware vendors like IBM, Dell, Lenovo, Nutanix or HP.
• Experience with or knowledge of NetApp storage technologies or alternatives like EMC, EqualLogic, or Nimble.
• Experience with or knowledge of backup tools like CommVault or Veeam.
• Experience with or knowledge of Linux

Competencies & Skills: 

Technical Skills

• Experience in IT Infrastructure and Operations administration, engineering, architecture (enterprise scale), including demonstrated working experience with:
  • Microsoft Windows server 2012 R2 and newer.
  • Virtualization technologies like Hyper-V or VMware (preferably)
  • Automation and self-service solutions.
  • Scripting languages (PowerShell preferably)
• Solid knowledge of Azure fundamentals (IAM, network, security, etc.), as well as working experience with (provisioning of / migration to / support of) Azure Server & Storage resources
• Hands on experience in creating a resource group, virtual networks, load balancer, virtual machine, attaching storage disks, amongst other operations in cloud
• Experience supporting IaaS, PaaS, and SaaS based solutions
• Experience with or knowledge of backup & disaster recovery preparedness, monitoring, testing, and response
• A solid understanding of Windows operating system, virtual machines and networking fundamentals. Operational experience with Linux would be positively considered
• Solid experience monitoring production systems, proactive maintenance, root cause analysis, and troubleshooting
• Experience with the Agile methodology and its concepts.
• A good understanding of ITIL-based processes

Other / Soft skills

• Passion for technology and staying current with emerging security trends;
• Used to working in a fast-paced environment with a career track record of engineering, developing, deploying, and maintaining business critical systems;
• Able to troubleshoot complex problems, and translate technical issues into understandable business language for end users;
• Compliance with standards for quality, performance or productivity;
• Able to prioritize, drive results and provide clear and documented status updates/metrics to management;
• Translate business requirements into scalable infrastructure designs, cost models, and forecasts.
• Excellent writing and communication skills (fluent spoken and written English); excellent interpersonal skills and able to interact and work efficiently with people at all levels in an organization (internal employees, contractors, managers, third parties, etc.);
• Knowledge of laboratory (or similar regulated/controlled environment) operations and processes is a plus;
• Familiarity with relevant regulatory requirements (GxP, HIPAA, GDPR, …) is a plus.

WHAT WE OFFER:

• A permanent position in a dynamic working environment with a good team spirit where personal development and growth are encouraged;
• The ability to progress and gain  increased areas of responsibility (within the Program and the Eurofins Group).

APPLICATION:

As the role and Eurofins' IT Talent Acquisition team are international, please ensure to send your application in English.

POSSIBLE LOCATIONS FOR THE ROLE:

• Barcelona, Spain
• Leiden, Netherlands