Service Support Tier 2 Engineer

  • Riga, Latvia
  • Full-time

Company Description

Evolution Gaming is the world's leading provider of video-streamed Live Casino solutions, working with more top-tier brands than any other provider in this market. Founded in 2006, Evolution revolutionized the Live Casino platform, transforming it into a "must have" for gaming operators. Today, Evolution is composed of 3,800+ hardworking and forward-thinking employees based across 12 countries, committed to delivering a flawless Live Casino experience across multiple media and channels.

Job Description

  • Provide technical support for internal users of EVO system (Service Desk, Service Managers, etc.).
  • Escalate issues to technical experts (Developers, Production Operation administrators).
  • Troubleshoot incoming incidents and requests from customers.
  • Monitor overall EVO application and its components performance.
  • Manage high and critical severity incidents.
  • Conduct in-depth analysis of problems found in EVO Live environment (log analysis).
  • Support equipment located in the gaming floors.

Qualifications

  • Basic Linux administration skills, at least on Linux distribution (grep, cd, mv, etc.)
  • Basic Windows administration skills (control panel knowledge)
  • Experience in networking including TCP/IP, WAN and VP
  • Experience with SQL language (selects, joins, etc.)
  • Understanding of ITIL framework and principles
  • At least 6 months’ work experience in IT related field
  • Strong analytical, problem-solving skills
  • Effective time management abilities
  • Ability to multi-task
  • Ability to work under stressful conditions
  • Ability to work with minimum or no supervision
  • High sense of responsibility
  • Highly proficient in spoken and written English
  • Ability to work in shifts, including nights, weekends and holidays

Will be considered as an advantage :

  • Good Linux administration skills for both Debian and RedHat distributions (grep, cd, apt-get, simple scripting, etc.)
  • Good Windows administration skills (user management, cmd, regedit, etc.)
  • Education in Information Technology
  • At least 6 months’ work experience in an IT technical support role
  • ITIL certificate
  • Knowledge of programming languages (Python, Javascript, Java, Ruby, etc.)

Additional Information

We offer:

  • An ideal field of action for personal and professional growth;
  • Chance to become a part of one of the leading and fastest growing companies in the industry;
  • Competitive remuneration package;
  • Great multicultural colleagues;
  • Professional training programs;
  • Health insurance;
  • Free gym with crossfit and yoga classes.