Tech Support Analyst

  • New York, NY

Company Description

For several years, this organization has worked to provide accounts regarding our sustainability efforts beginning with a baseline report in 2009. We anticipate steady advancement toward meaningful, quantifiable plans to increase our sustainability in the coming year

Job Description

Since 1990, we have been a trusted advisor to the nation’s largest health systems, academic medical centers, physician organizations and health plans. We partner with executives, boards and physicians through major health care transformations, bringing deep insights, a collaborative approach and pioneering strategies with proven results.                                                                                                                                                                                                                                                                                                                                                           Job Description:                                                                                                                                                                             Provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies, to maximize productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Job Requirements                                                                                                                                                                             Previous helpdesk support experience.                                                                                                                                                                             Experience working with ticketing system.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 We believe in innovative ideas, collaborative thinking, strategic solutions and better outcomes. We’re always looking for talented, visionary individuals to enhance our team and help our clients thrive during a time of dramatic change. We are proud to offer dynamic careers with personal growth, integrity and the opportunity to make an impact on our business and within the community.