First National Bank of Michigan, proudly celebrating our 10-year anniversary in 2016, is the only locally owned bank in Southwest Michigan. Our commitment to superior service and our community means that you will always have personalized service with professionals whom you can talk to face-to-face. We are privately owned by investors who value commitment to a locally controlled bank that helps the community grow and prosper.

Position Summary: The Assistant Branch Manager partners with the Branch Manager to achieve service goals by effectively overseeing daily branch operations and ensuring for the delivery of best-in-class client service. This role will demonstrate positive leadership behaviors through team motivation, team development, and leading by example. The Assistant Branch Manager supports the Branch Manager by coordinating the training, service, and operational aspects supporting Bank initiatives which includes leading and managing a team of Tellers and assisting with development strategies for Branch success. In addition, this position acts as a compliance representative and is accountable for complying with Bank policies and procedures along with governmental regulatory requirements and risk management.

Position Responsibilities:

• Follows all Bank safety and security policies and procedures and works in a responsible manner so as not to create a hazard to oneself or others; maintains confidentiality at all times when dealing with customers' financial records and personal information.
• Maintains a quality mind-set at all times to ensure for the delivery of best-in-class products and services, and unsurpassed customer satisfaction.
• Delivers a world-class experience for our customers by bringing passion, dedication, and integrity to the job every day.
• Assists with cultivating and maintaining a strong service and operational culture by fostering an environment in which all branch employees excel and achieve individual and team goals.
• Develops and supports a high performing team of Tellers through effective training and coaching techniques.
• Leverages organizational and workforce planning initiatives to optimize staffing levels to ensure effective lobby and line management in order to provide exceptional client service and comply with all legal and regulatory requirements.
• Resolves escalated client concerns and issues promptly and effectively.
• Conducts internal audits to ensure adherence to operational requirements; investigates controllable losses among branch staff; provides coaching and performance management on decisions and processes used.
• Collaborates with the Branch Manager to assist with the hiring and performance management of the Tellers.
• Demonstrates accountability by taking ownership of the business and willingness to make customer-focused decisions, when needed.
• Organizes and processes loan applications and servicing, including the support of the residential loan mortgage process.
• Assists with written proposals for prospective clients; attends to the needs of existing and prospective customers, including answering inquiries regarding accounts and loans, and handling customer concerns.
• Assists with conducting monthly staff meetings to educate employees, exchange information and collaborate to reach business goals.
• Maintains an active role through partnerships with community and civic organizations.
• Reviews and analyzes the data within management reports to drive operational and business improvement.
• Completes all report tracking and reporting, as directed.
• Proactively expands knowledge and expertise on Bank products and services.
• Successfully exercises the responsibilities of the Teller role, as needed.
• Maintains customer confidence and protects operations by keeping strict customer confidentiality.
  

Education & Experience:

• Minimum of an Associate's degree in Business or Accounting with 3-years of retail banking experience is preferred; Bachelor's degree in Business, Accounting, or a related field is desirable.
• Strong leadership skills and a desire to mentor and coach staff is required.

Knowledge, Skills & Abilities:

• Excellent customer service skills, attentiveness, information retention, and tact and diplomacy in dealing with both customers and employees is required.
• Demonstrated ability to lead, motivate, and influence others.
• Strong communication and organizational skills; detail-oriented with a high degree of accuracy.
• Excellent problem solving skills and the ability to prioritize multiple demands.
• Ability to make sound decisions; making on-the-spot decisions, weighing customer satisfaction issues with the Bank's exposure to loss or fraud and the ability to think through and rationalize decisions.
• Demonstrated sensitivity to the Bank's needs, customer and employee goodwill, and the public image.
• Comprehensive knowledge of retail banking regulations, the Teller role, and the responsibilities relating to each.
• Positive, collaborative, and effective interpersonal skills.
• Ability to work a flexible schedule, which will include some evenings and Saturdays. 
  

Working for First National Bank of Michigan means being a part of a family-friendly team of professionals dedicated to service within their community. We offer a competitive compensation package and opportunities for professional networking, growth and advancement. We look forward to talking with you!