Compliance Coordinator

  • Amherst, NY
  • Full-time

Company Description

Firstsource is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstsource provides services to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company’s services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence.


Job Description

Basic Purpose and Function:

Provides support to the Compliance Department through assisting with the company complaint process, maintaining compliance letter and license databases to ensure legal, client and regulatory requirements are met.  Additional responsibilities will include support for regulatory compliance requirements.


Specific Duties and Responsibilities

  • Maintain the letter database for Legal and Compliance review information.
  • Audit company letters
  • Assist Client Relations Department in updating letters.
  • Assist Compliance Supervisor with processing, researching complaints.
  • Maintain collection license database to ensure accuracy
  • Reconcile collector State CUBs access reports
  • Assist Compliance Officer with maintenance of regulatory filings, legal research, contract review and insurance requirements.
  • Handles confidential information
  • Additional duties or ad hoc projects as needed


Preferred Skills and Qualifications:


  • 1-2 years in an administrative setting or equivalent experience
  • Legal knowledge preferred
  • Experience drafting correspondence, documents, and research memos
  • Strong PC skills – Must have experience using Word, Excel, Microsoft Access and Internet.
  • Strong grammar and written communication
  • Excellent research abilities and analytical skills
  • Detail oriented
  • Ability to prioritize work assignments and to meet multiple deadlines
  • Focused and organized
  • Commitment to maintain confidentiality at all times


Additional Information

All your information will be kept confidential according to EEO guidelines.