Systems Administrator

  • Amherst, NY
  • Full-time

Company Description

We assist in enrollment and billing services, while helping patients get the medical coverage, financial assistance and social services benefits they need.

Job Description

Basic Purpose and Function

·          Assist in the support of all network operations and systems infrastructure.

·          Administer production systems to ensure proper functionality, data integrity, availability, and client processing.

·          Assist with various tasks related to desktop installation and support.

·          Assist with maintenance of desktops, telephones, printers, and monitors.

    Specific Duties and Responsibilities

·          Oversee the day-to-day operations of data systems including performance monitoring, capacity and preventative maintenance.

·          Provide Help Desk Leadership and Level 2 Escalation support.

·          Assist end-users in accessing information, troubleshooting problems and resolving system inquiries.

·          Assist with employee moves, adds, and changes.

·          Assist in the monitoring and troubleshooting of the Network Operation Center Environments.

·          Monitor, track and report on requisite metrics.

·          Administer systems to ensure proper system functions, data integrity, system availability and client processing.

·          Ensure compliance with company technology policies.

·          Perform installation maintenance and replacement of desktops, monitors, telephones, and printers.

·          Review, define and communicate user requirements to internal/external providers and vendors.

·          Available to perform off hours duties for work required during down time.


Minimum skills required

·          Ability to participate effectively in a team atmosphere.

·          Ability to manage multiple tasks simultaneously.

·          Excellent organizational skills and attention to detail.

·          Excellent verbal and written communication skills.

·          Comprehensive knowledge of data networks, internet/intranet concepts, servers, software and hardware tools.

·          Comprehensive knowledge of various operating systems including Windows Server and Linux/Unix.

·          Comprehensive knowledge of LAN/WAN architecture.

·          Comprehensive knowledge of Routers/Firewalls.

Additional Information

All your information will be kept confidential according to EEO guidelines.