Patient Service Representative - 24487 CB

  • Norton, VA
  • Part-time

Company Description

We assist in enrollment and billing services, while helping patients get the medical coverage, financial assistance and social services benefits they need.

Job Description

HOURS: Part Time Saturday & Sunday 8:00am to 4:30pm

Screens patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. Provides information and reports to client contact(s), keeping them current on our progress.


Other duties and responsibilities include:


  • Reviews the hospital census to identify self-pay patients on a daily basis
  • Screens those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs
  • Begins the application process when possible
  • Identifies specific patient needs and direct them to the appropriate agency for assistance
  • Introduces the patients to Firstsource’s services and inform them that we will be contacting them on a regular basis about their progress
  • Provides transition for the Patient Account Representatives to develop a positive relationship with the patient
  • Legibly records all patient information on the designated in house screening sheet
  • Documents the results of the screening in the hospital computer system
  • Informs the designated hospital employee(s) of the availability of assistance for each patient in a timely manner
  • Identifies out-patient accounts from the census that are designated as self-pay
  • Prints a ledger for each outpatient account identified as self-pay.
  • Makes an attempt to reach the patient by telephone
  • Outside field work as required
  • Documents out-patient accounts when accepted in the hospital system


  • High School diploma or equivalent required
  • Bachelor’s degree is preferred but not required
  • Experience with medical assistance programs is desirable
  • Social service background or education is preferred
  • Must have basic computer skills
  • Must be able to walk, sit, and stand for extended periods of time
  • Dress code and other policies may be different at each facility
  • Working on holidays or odd hours may be required at times

Additional Information

All your information will be kept confidential according to EEO guidelines.