Collection Representative - Operations - 22183

  • Amherst, NY
  • Full-time

Company Description

It's time to be part of a progressive company with a reputable and energizing workplace! We want you to be a part of our team and our success!


Firstsource provides best-in-class resources, with unmatched service. We specialize in customer care, relationship management, and collections & recoveries.





9am - 2pm

205 Bryant Woods South

Amherst, NY 14228

(716) 564-4967

* No experience necessary - customer service background preferred!

* Hourly rate PLUS monthly bonus

* Paid Training

* Comprehensive benefit package

* Flexible Schedule

Job Description

Collection Representatives contact assigned customers and provides solutions and arrangements for deliquent accounts.


Other duties and responsibilities include:


  • Utilize telephones, letters and skip tracing techniques to contact customers
  • Maintain a high level of customer service
  • Knowledge and use of the phone system
  • Maintain knowledge of and adhere to Firstsource’s policies and procedures
  • Attain monthly collector goals
  • Maintain knowledge of the client’s business and requirements to include work standards
  • Comply with Federal and State laws


  • High school diploma or equivalent
  • At least 6 months customer service experience
  • Effective communication skills
  • Basic computer and keyboarding skills
  • Knowledge of the CUBS Collection Application system software (after training)
  • Knowledge of the Dialer Collection Application (after training)
  • Able to locate customers through interpretation of CBR’s and other sources of information (after training)
  • Basic math knowledge with emphasis on calculating percentages
  • Knowledge of the client’s business and requirements to include work standards (after training)
  • Knowledge of FDCPA and state laws (after training)
  • Ability to sit for extended periods of time

Additional Information

All your information will be kept confidential according to EEO guidelines.