Minimum Skills Requirements (after training)
· Knowledge and use of the phone system.
· Effective communication skills.
· Basic computer and keyboarding skills.
· Knowledge of the CUBS Collection Application (system software).
· Knowledge of the Dialer Collection Application.
· Able to locate customers through interpretation of CBR’s and other sources of information.
· Basic math knowledge with emphasis on calculating percentages.
· Knowledge of the client’s business and requirements to include work standards.
· Knowledge of FDCPA and state laws.
· Knowledge of Firstsource’s policies and procedures.
· High school diploma or GED
· At least 6 months customer service, sales or collection experience
· At least 6 months collections experience (India only)