Fishpond is a highly innovative and fast growing organisation seeking a quality person with the right attitude and ambition to assist in our continued growth. We are fully New Zealand owned and operated, being one of the biggest online retailers in Australasia. Additionally, we have also recently undertaken significant global expansion - now selling to more countries than ever!

We sell a product every 7 seconds and add a NEW customer every 51 seconds. We have also recently undertaken significant global expansion and selling to over 100 countries globally.

This is a great opportunity for a Helpdesk professional to move from telephone service to a sole email based help desk environment!

We are currently seeking a two further members for our team, who have both proven Helpdesk experience and the ability to communicate clearly and accurately to a diverse population of customers. As a team we have a genuine passion for ensuring we get our responses right the first time.

Due to the nature of our Helpdesk, candidates are required to have excellent grammar as well as computer literacy (which are the key skills you will need when entering information into our systems and replying to customer emails) mixed in with a high level of drive to meet targets, openness, honesty and a straightforward, upbeat and positive attitude.

We pride ourselves on being a customer focused company which uses technology across all processes, encouraging innovation while providing a fun environment for our team.

This role offers some great benefits:

• Work from home role, with the first 3-4 weeks induction training will be based from the office.

• 40 hours per week. 3.30pm to midnight; Thursday to Monday (these hours may be flexible)

• Email based customer service

• Competitive salary - including subsidised health insurance

• Staff discounted purchasing

• Close to Airport location with free parking

• Previous experience in a customer service  or help desk environment required.
• Touch typing skills essential.
• x2 screen set up for working from home station.
• Confident with technology.

This is a great role, in an amazing team, with fantastic benefits:

• A great work environment, where we aim for operations excellence at all times.

• FREE parking; Airport location.

• A chance to make an impact on the customer experience.

• A truly fantastic team of people to work with.

All your information will be kept confidential.

Please include a Cover Letter & CV with your application.