Focus School Software is currently working with public school districts as well as private schools around the globe. We are committed to delivering the very best School Management Software on the market. Focus School Software is looking to expand our team by hiring a Software Trainer in Texas! 

Support Technician

Support Technician with Focus experience! 

Required Skills:

Great customer service skills!

Comfortable with ticketing systems (Zendesk)

Ability to prioritize tasks and multitask

Versatility with Office and Mac computers

Works well with a dynamic team, including programmers and upper management

Attention to details must be a priority

Duties and Responsibilities:

Ability to quickly determine which requests can be escalated and which ones can be solved with a little initiative. 

Ability to identify errors in data configurations causing software malfunction

Handle requests from Administrator's for Student Information System setup

Will not be simple questions like, "What's my password?" and will frequently require follow up with district and Focus support staff.

Must take the initiative to follow up on tickets until it is resolved to the clients approval

Must be able to communicate technical problems from school IT staff to Focus programmers and replicate any system bugs

Experience:

1 year minimum of experience in a similar position, preferably within software or a technology-related industry

Focus experience is strongly preferred!

SQL queries are a plus! 

Background in an educational setting is strongly preferred

Focus moves fast. You will be expected to hit the ground running, and perform self-start training

Benefits: 

Medical Insurance

Dental Insurance

Life Insurance

Short and Long Term Disability Insurance

401(k)

Paid Holidays

Paid Vacation and Sick Time

Casual dress code

Paid parking in downtown St Pete

Free lunch on Fridays

Apply at www.focusschoolsoftware.com/careers