Fortius Sport & Health is an integrated athlete development centre strengthened through philanthropy and focused on optimizing athlete performance for life. Situated in Burnaby, B.C., we are home to a state-of-the-art training centre, FIFA-standard turf pitch, NBA/FIBA/collegiate lined gymnasium, sport science lab, sport medicine institute, 50-room lodge and a chef-inspired bistro. Our integrated team of sport medicine and science practitioners share their complementary expertise to deliver precise, customized treatment and training plans for athletes of all ages and abilities, under one roof. Learn more at www.fortiussport.com

Learn more at www.fortiussport.com. 

Our Vision:

A sport culture strengthened by athletes achieving their full potential and realizing the life-long benefits of sport.

Our Mission:

Fortius Sport & Health is an integrated athlete development centre strengthened through philanthropy and focused on optimizing athlete performance for life.

Our Client Service Mandate: 

To provide consistently excellent client experience at Fortius Sport & Health.

How we will do this: 

We will work collaboratively and strive to foster the team work essential to supporting the integrated care model at Fortius Sport & Health.

This position seeks an engaging and enthusiastic person to support our sport medicine and allied health clinic.  Our busy clinic is looking for a self-starter to demonstrate excellent client service, professionalism and maturity. We have full and part time opportunities available.

Specific duties include:

• Greet clients and guests in a welcoming and professional manner and maintain strong relationships that promote trust & client satisfaction;
• Perform on-going, shift-specific duties (administrative and other) related to the operations of Medical and Allied Health practices;
• Responsible for the consistent application of existing policies and procedures including the enforcement of our established ‘rules’ and behavioural expectations of clients and staff;
• Schedule, book and take payments for appointments, classes, and programs. Accuracy and attention to detail is very important;
• Answer or make telephone calls, return emails and take care of client or visitor requests and inquiries. Process payment transactions for services, programs & classes;
• Be knowledgeable about the programs and services offered in other areas at Fortius and be able to appropriately respond to client inquiries, to educate clients about the scope of Fortius business and how Fortius can help them attain their health and fitness goals;
• Take direction from the Manager and/or Assistant Manager;
• Assist in the promotion of programs, services and memberships and provide information to prospective clients who enter the Training Centre seeking information about what Fortius has to offer;
• Other duties as required.

Qualifications, Skills & Experience:

· Undergraduate degree in the health care field would be an asset

· Minimum 3 years of clerical and administrative medical related experience in the health care industry

· Experience managing clinic scheduling, billing, including MSP (ICD9)

· Current medical records technology knowledge 

· Excellent communication and problem solving skills

· Ability to efficiently manage time, prioritize multiple tasks and provide excellent customer service skills

· Independent worker with minimum supervision

· Proficiency in the use of computers and office equipment

· Ability to collaborate with other multi-disciplinary team members

· Ability to maintain client privacy and confidentiality

As a member in the Fortius Institute team, employees must consistently demonstrate the following:

· Delivery of an exceptional client service experience

· Commitment to and understanding of the principles of integration, collaboration and innovation

· Embodiment of a philosophy of professionalism, excellence, health and wellness at all times

· Strong communication and interpersonal skills

· Capacity to use time and resources effectively and efficiently

· Dedicated orientation towards results

· Ability to work in a diverse, fast-paced and dynamic environment

We appreciate your interest in Fortius Sport & Health and we will review your application as soon possible. Please note that only those candidates selected for an interview will be contacted.  As part of our professional commitment to privacy, all candidate information will be kept in the strictest of confidence. 

All successful candidates will be subject to background check, including criminal and education verification.