E-Business Manager

  • Lagos, Nigeria
  • Full-time

Company Description

Our client, a   non-banking financial service institution is currently seeking for an   experienced, energetic and enthusiastic professional for the position of an E-Business Manager. The objective of this role is to drive sales through online platforms,move existing and prospective retail insurance products and processes to convenient self-service platforms.

Job Description

Responsibilities

  • Ensuring timely resolution of issues that impact customers’ business relationship with the organisation as regards usage of our applications and software.
  • Ensuring that sales activities are in a functional state on the platform.
  • Supervising policies and managing access to products & services on the E-Platform.
  • Uploading new products on the platform.
  • Identifying opportunities for improvement in sales and retail using electronic medium.
  • Create business relationship with online stores.
  • Participating in the ongoing projects with partner platforms as an additional payment gateway for some of the E-Platform products and also to sell some of our products on their mobile platform
  • Managing customer expectations of futuristic electronic solutions by ensuring that the organisation is properly represented on the electronic channel

Qualifications

JOB REQUIREMENTS

Education and Experience

  • Bachelor’s Degree
  • Good knowledge IT and e-business
  • A minimum of 5 years working experience in a similar role
  • Work experience from either a Financial, Telecommunication or Online retail Industry
  • IT programming skills.
  • Good experience in sales and business development
  • Good Knowledge of the Insurance business and personnel practices 

Additional Information

Desired Competence

  • Understanding the customer

Manages customer expectations effectively

  • Communication skills

Uses communication skills in a thorough and effective manner to manage own area of responsibility

  • Management of Information

Establishes and maintains data and information records which are sufficient for own purposes and which meet company, legal and regulatory requirements.

  • Planning & Organizing

Effectively and proactively plans, priorities and organizes caseloads in a way which allows for unexpected events and interruptions.

  • Negotiation & Persuasion skills

Uses a range of strategies to achieve desirable outcome.

  • Commitment to Excel

Challenges self and others to exceed standards and achieve extraordinary results. Is not easily deterred when obstacles or delays are encountered.

  • Analysis

Thinks through a situation systematically.

 

Desired Skills

  • Communication skills (English), spoken and written
  • Analytical Skills
  • IT skills
  • Product sales cycle (marketing and merchandising)
  • Online knowledge of retail product development
  • Process and operational management
  • Electronic process and system design
  • Business Writing (Good)
  • Negotiation Skills (Good)
  • Presentation skills (Very Good)
  • Relationship Management (Very Good)

 

Knowledge

  • Good Knowledge of online sales and e-business practices
  • End- to- End business processes
  • Business Ethics