Foster Farms has been a family-owned and operated company for four generations. Since our founding days back in 1939, we have always been committed to providing consumers with the highest-quality, best-tasting poultry products available. The hope is that our commitment to excellence, honesty, quality, service, and our people will shine through in everything we do.

We are always looking for talented individuals to join the Foster Farms team. We offer the experience of a large organization, but operate like a family business. More than half of our job openings are filled by internal promotion, and we encourage employees to gain a variety of experiences across different functional groups.

Purpose of position:
To act as a liaison between Foster Farms plan participants, other Foster Farms Departments, and Plan TPAs. 

To analyze and resolve coverage, enrollment and/or eligibility issues

To provide information and educate participants on their company provided benefit and voluntary plans and assist participants in the enrollment process.

Handle and resolve inquiries regarding enrollment status, eligibility, plan benefit coverage from employees, providers, vendors, HR departments and the TPAs.

Maintain enrollment and eligibility in the Benefit system.

Audit accuracy of eligibility/financial reports between FF and vendor records in addition to internal FF reports.

Create, import/export reports to/from benefit vendors for enrollment, claims, eligibility and other miscellaneous issues.

Essential Job Functions:

Provide Employee Relations/customer service for all company locations (Q&A as needed),provide participant education on use of their selected health plans

Handle inquiries regarding eligibility and benefit coverage from employees, HR, and TPA. This includes decisions and instruction to TPA, Assist HR/Operations with Health & Safety Fairs as scheduled at various locations

Open Enrollment (Annual & Special)

Coordinate/assist enrollment vendor and HRIS with annual and special open enrollment processes.

Core Benefit Administration 

Eligibility determination/enrollment of employees to Benefit system, includes transfers, promotions, rehires, status changing events and court orders. Research accuracy and completeness of forms and validity of documentation such as birth and marriage certificates, court orders, etc. 

Setup and maintenance of benefit records and related information (includes scanning/indexing of documents, Benefits data entry, coordination with Payroll, and document storage)

Responsible for terminating and reinstating on benefit system those union plan participants whose plan participation hinges on number of hours worked. (audit performed weekly using Crystal reports and reports from HR. Requires payroll adjustments weekly)

Handle all Court verifications and QMCSO, and District Attorney orders. Coverage requirements & make determination of applicability. Need to enroll, require documentation, and provide info to HNAS. Manual Enrollment into vendor eligibility systems as needed (between eligibility files or to make corrections/updates).

Handle FSA questions; perform audits using discrepancy reports and adjusting payroll as needed.

Perform administration of group plans (Life, AD&D, LTC, STD and LTD) and all voluntary plans (LTC, Life & Vision Buy-up, Accident insurance, Critical Illness and others as may be added). Includes enrollment, life & disability claims, premium payment, reconciliation and/or audits to vendor reports, portability notification, WOP, etc.

Wellness Program Administration

Eligibility determination and enrollment of employees to Incentive Program. If needed, issue refunds using reports from the program administrator

Assist in education & communication to employees and spouses regarding the Wellness program, including the health screenings, incentive program, Regional Health Program, Healthy Babies, Mental Health & Substance Abuse, Tobacco Cessation, etc.

Reporting, audit and reconciliation responsibilities

Reporting to/from approximately 10 benefit vendors, includes audit & reconciliation process for about 25+ reports, daily/weekly/monthly and provide results to Department Supervisor.

Provide backup for Fidelity wire.

Audit each month (20) participant’s accounts to make sure participants are getting the correct contribution amount (reports from Benefit System to Fidelity reports). Ensure contribution wire matches file sent to Fidelity.

Perform Payroll Audit for voluntary and health contributions, use weekly BN100 report for employee promotions, transfers etc to adjust Health Benefit plan changes and/or premiums and adjustments 

Voluntary programs. Request one shots, refund, adjustments and setups and provide results to Supervisor.

Report Personal payments for participants on LOA by entering into BMED, PR82, & notes in HRIS system. Checks coded, scanned and sent to A/R.

Set up wire claims & A/P payment twice weekly to TPA and other benefit vendors after reconciling invoices/stmts, providing reconciliation results to supervisor.

Additional Functions:
Any other special projects/duties as assigned

Development of schedule for site visits in conjunction with HR Department needs

Requirements:
Five years prior experience in Customer Service: experience in medical preferred

Bilingual: English/Spanish or Punjabi required, other languages a plus

Familiar with various state/federal regulations relating to benefits (COBRA, HIPAA, etc.)

Strong verbal/written communication & customer service skills. Mathematical aptitude a plus. 

Ability to work well with people, and maintain confidence, productivity & composure in a fast-paced environment

Accuracy, highly organized, ability to prioritize and accomplish multiple projects with frequent interruptions

Ability to work independently and make decisions

Ability to maintain a very high degree of confidentiality regarding confidential and sensitive information

Proficient on computer in Word, Excel, & Outlook, Benefit System and PowerPoint. Also On-base (scanning) and other programs as assigned

Requires extensive use of computer (keyboarding)

Able to travel locally and at times out-of-area (includes out-of-state) and be able to work flexible hours when necessary

Reliable transportation required and have a valid CDL

All your information will be kept confidential according to EEO guidelines.

Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans and individuals with disabilities are encouraged to apply.

Foster Farms participates in E-Verify during the hire process at all locations for all new employees.