Foster Farms has been a family-owned and operated company for four generations. Since our founding days back in 1939, we have always been committed to providing consumers with the highest-quality, best-tasting poultry products available. The hope is that our commitment to excellence, honesty, quality, service, and our people will shine through in everything we do.

We are always looking for talented individuals to join the Foster Farms team. We offer the experience of a large organization, but operate like a family business. More than half of our job openings are filled by internal promotion, and we encourage employees to gain a variety of experiences across different functional groups.

PURPOSE OF POSITION:

To provide a provisional entry level position within the IT Department which will primarily support the Service Center function while evaluating the employee’s ability to gain new skills and leverage them against real-world scenarios. This will provide IT management with the opportunity to evaluate the employee’s approach to problem resolution, their desire to gain new knowledge and responsibilities, and their penchant for adapting to an ever-changing IT environment in order to determine the employee’s aptitude to become a successful full-time staff member within the IT department. The position will have an effective duration of up to 18 months.

ESSENTIAL JOB FUNCTIONS:

To provide customer service in response to requests for technical assistance via phone, email, walk-in, or on-site contact. Track, diagnose, and resolve hardware, operating system, and application issues. Identify the criticality of each request and escalate situations which require additional support.

Install, deploy, troubleshoot, and repair hardware (desktop, laptop, printers, RFTs, and peripherals) and software applications.

Acquire knowledge through interactions within all facets of the IT department and assist those functions through documentation, testing, training, and reporting and support of software/hardware solutions employed within the Foster Farms computing environment.

Participation in projects in order to ensure that customer support requirements are addressed prior to a rollout or a go live.

Create and maintain standard operating procedures (SOPs) relating to installation of various applications and troubleshooting techniques and procedures

Requirements:

Bachelor’s degree in computer science, information systems, or software engineering is required.

Must be able to work various shift schedules.

Highly self-motivated and self-directed. Capable and willing to learn systems with limited supervision.

Experience learning and documenting business requirements.

Ability to communicate clearly, concisely, and effectively with non-technical staff, IT staff, and business teams.

Ability to communicate effectively with varying levels of management, customers, and team members in both written and verbal form.

Ability to plan, organize, prioritize and execute tasks in a changing and demanding environment.

Familiarity with MS operating systems (Win7 – Win10) and Office applications.

Strong troubleshooting skills, sound judgment and decision making abilities.

Experience working both independently and in a team-oriented collaborative environment.

Strong customer service, communications, and interpersonal skills.

Proven analytical and problem solving skills.

Strong service oriented mentality with a desire to help others.

Ability to lift up to 50 lbs.

All your information will be kept confidential according to EEO guidelines.

Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans and individuals with disabilities are encouraged to apply.

Foster Farms participates in E-Verify during the hire process at all locations for all new employees.