Foster Farms has been a family-owned and operated company for four generations. Since our founding days back in 1939, we have always been committed to providing consumers with the highest-quality, best-tasting poultry products available. The hope is that our commitment to excellence, honesty, quality, service, and our people will shine through in everything we do.

We are always looking for talented individuals to join the Foster Farms team. We offer the experience of a large organization, but operate like a family business. More than half of our job openings are filled by internal promotion, and we encourage employees to gain a variety of experiences across different functional groups.

Purpose of position:
Provide Foster Farms external customers with world class customer service directly and through supervision of the assigned staff. This includes (but is not limited to):
 Management of the Food Service and Key Account Customer Service group
 Resolution of customer issues
 Direction and approval on customer returns
 Communication with sales account representatives on customer and product issues
 Approval and direction on acceptance of late orders and plus-ups
 Ongoing coordination and communication with Transportation and shipping on customer order issues or changes
 SAP activities that include creation of CSRs as master data, daily and weekly monitoring of reports (Open Orders, VL06o, ZSDL, Shortages, V.02, etc.), research of order, delivery or shipment issues, research and resolution of customer shortages and fundamental knowledge of SAP order entry
The CSRs are a primary source of communication between Foster Farms and the customer and can help maintain an unbreakable link for service and commitment. Supervision and direction of this group is key to Customer Service success.

Essential job functions:
Supervision of Customer Service area and resolution of employee and order issues

SAP reporting, research, issue resolution and follow-up

SAP order and master data processing

Sales Representative contact and communication and customer contact and communication

Additional functions:
Some weekend and after hours work and other duties as assigned

Requirements:

B.A. in Business Administration or associate degree preferred

Three plus years in Poultry Industry or Customer Service environment

Strong interpersonal and supervisory skills

SAP experience strongly preferred

Excellent verbal and written communication skills and must be detail oriented

Strong computer skills including MS Office suite

Ability to work well in a team environment

All your information will be kept confidential according to EEO guidelines.

Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans and individuals with disabilities are encouraged to apply.

Foster Farms participates in E-Verify during the hire process at all locations for all new employees.