Client Service Associate

  • Cincinnati, OH
  • Full-time

Company Description

Fund Evaluation Group, LLC (FEG) is a recognized leader in the field of institutional investment consulting.  FEG was founded in 1988 to provide independent investment advice to institutional investors.   Today, the firm advises on over $38 billion in client assets.  The firm is 100% employee owned with all partners active in the business and is headquartered in Cincinnati,   Ohio.  

 

FEG markets through two distribution channels:

  • Institutions – Endowments, public and private foundations, pension plans, healthcare institutions and not-for-profit entities.  Within the institutional channel, FEG primarily markets traditional consulting services (FEG Consulting) and discretionary portfolio management services (FEG Managed Portfolios).
  • Financial Intermediaries – Independent RIAs, wealth managers, family offices, banks, broker dealers and insurance companies.  Within the financial intermediary channel, FEG markets hedge fund of funds and Managed Portfolios.

 

FEG manages two hedge fund-of-funds. The two FEG hedge fund of funds were created to provide investors with access to best of class institutional hedge fund managers at a low minimum investment and cost.  The funds leverage FEG’s hedge fund experience advising on alternative investments for endowments and other institutional clients.    FEG offers similar solutions to clients for private capital.

 

Job Description

Client Service Associate, FEG Managed Portfolios, is to provide day-to-day support to Institutional accounts to discretionary client relationships.  The position requires coordinating activities with firm operations staff, custodian banks, client staff, and resolving various account specific administrative and operational problems.   The position reports to the Client Service Manager.

  •  Assist with the client onboarding process, including:  

    •  Setting up the client relationship in internal CRM and portfolio accounting systems

    •  Coordinating account set up at the client custodians (Schwab, Fidelity, etc.)

    •  Facilitating fund flows for the transition of new funds and assets

  • Serving as point of contact for client relationships.  This includes activities such as:

    • Managing and processing client requests, including changes to asset allocation, liquidity needs and capital call requests

    • Interfacing with client custodians regarding any client issues as well as updating and tracking authorized agents

    • Reviewing custody statements with clients and ensuring accuracy on reported items (e.g., cost basis reporting)

    • Coordinating stock gifts for our non profit clients

    • Responding to other general requests for information

    • Other activities include:  

      • Assuming responsibility for any periodic reporting requirements

      • Fulfilling any audit requests that require client information

      • Distributing information (educational materials, etc.) to internal consultants

      • Facilitating conference calls between the portfolio management team and internal consultants and/ or clients

Qualifications

  • At least two year' experience in the investment management industry, with specific client service experience and knowledge of client custody and account management systems.  

  • Highly detail-oriented and possess excellent problem-solving skills

  • Strong communication, presentation skills, and interpersonal skills

  • Highly motivated team player seeking opportunity in an entrepreneurial and growth-oriented environment

  • Bachelors degree preferred

     

Additional Information

Location

Cincinnati Office – Firm Headquarters

 

Compensation

Competitive compensation and bonus opportunities commensurate with qualifications and performance

 

 

Position:                     Client Service Associate

Type:                           Full Time

Manages Others:       No

Reports To:                Client Service Manager

 

 Contact

hr@feg.com

Fund Evaluation Group, LLC

201 E. Fifth Street, Suite 1600

Cincinnati, OH  45202

www.feg.com

 

 

 

We are an equal opportunity employer committed to high standards, both in our investment approach and in the manner we conduct our own business.