Desktop Support Technician

  • Alexandria, VA
  • Full-time

Company Description

Founded in 2007, FusionTek began with a mission to help small and medium-sized businesses like yours get a real return on their technology investments. Since then, we have remained dedicated to providing state-of-the-art IT support, service and products that allow our clients to get ahead of the competition and achieve greater success.  We service our clients from offices in Seattle, Washington and Alexandria, Virginia.

Job Description

FusionTek is currently seeking Desktop Support Technician in the Alexandria, VA area. The primary job function will focus on the support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties. Required to record, track, and escalate cases through an established tracking system. Additionally, the candidate will have familiarization with basic server and network concepts and possess the ability to boot/restart servers/network devices and perform similar technical network services of low technical complexity. This is an excellent entry level technical position with a growing IT company and future potential for advancement.

Ideally, the candidates we select will be energetic, flexible, driven individuals who have strong written, verbal, and listening communication skills and must have the ability to work independently in a professional office/work environment. If you're looking for a great technical position and career with unlimited potential and want to work for an outstanding integrity-based company, then we may be your future.


Successful Team Members possess the following qualities

Results oriented

Motivated and Passionate

Hard working

Career oriented


Committed to personal & professional development



Benefits and Compensation

Paid time off benefits

Fun and energetic company culture

Continuing Education

Medical benefits



Desired Skills

Familiarity with Autotask Ticketing / Tracking

MCSE Certification and/or CCNA Certification

A+ Certification and/or Network+ Certification


Required Skills

Minimum one year experience in business-to-business outside technical role

Demonstrate success in applying consultative support techniques

Demonstrate level of success in the development of client relationships

Excellent time management skills

Excellent verbal, written, and listening communications skills

Proven and verifiable track record doing outside technical work

Ability to lift and carry computer components up to 50 pounds

Reliable transportation

Proficient use of PC hardware and software

Mobile Devices


Microsoft Office Suite

Windows 8/7/Vista/XP/OS X Desktop OS

Basic Understanding of the following:

  Backup and Disaster Recovery Services

  Managed Services Software

Additional Information

All your information will be kept confidential according to EEO guidelines.