GATR Technologies is a fast growing satellite communications company in Huntsville, Alabama, that designs, develops, and manufactures unique inflatable satellite antenna systems.  For more information about GATR, visit our website at www.gatr.com.

GATR Technologies has an immediate opening for a SOCOM Program Specialist with the following credentials and experience:

• Bachelor’s Degree in Business, Information Systems, or Engineering
• 3 years related experience or equivalent combination of education and experience
• Military Special Operations experience required
• SATCOM experience preferred
• Networking experience preferred

Job Summary:  Work as part of the GATR Sales and Support team by directly supporting the GATR SOCOM program to ensure customer success, assist with training and troubleshooting, encourage follow-on sales and maintain effective customer relationships.

Duties and Responsibilities:

• Work with the SOCOM program team to support existing customers by calling, emailing, and visiting to ensure continuity of relationship; check on progress of product adoption; receive feedback on hardware and communicate/advocate for changes with Engineering; check on operational proficiency and schedule retraining as needed.
• Conduct site visits to customer locations to check on equipment status, personnel changes, and assess any training/support requirements; support demonstrations, trade shows, and other deployments to reinforce customer relationships and identify potential new customers.
• Communicate information to the customer on system updates, including design change notices, software updates, and associated documentation.
• Travel to customer sites to conduct NET or sustainment training; communicate information on system updates, including formal design change notices; track program changes that affect GATR.
• Participate in key DoD conferences to help position product among SOF and conventional forces and obtain contact information for potential commands.
• Under direction of the Program Manager, develop and track project schedules, RMAs, and status reports; participate and help author Statements of Work and responses to RFPs as necessary; assist in maintaining and updating customer database, contacts, and records.

Knowledge, Skills, and Abilities:

• Excellent written and verbal communications skills; proficiency in Microsoft Office tools, such as Word, Project, Excel, and PowerPoint
• Excellent organization skills
• Ability to represent the company on site and present the product positively and with confidence during all aspects of implementation
• Work as part of a team to accomplish common goals

Special Requirements:

• Moderate travel required (up to 50%)
• Must be able to lift 50 pounds and stand for extended periods of time
• Must have the physical flexibility to kneel, squat, and bend

We look forward to learning  more about you and encourage you to learn more about us at www.gatr.com. GATR offers competitive pay and excellent benefits plans.  We are an Equal Opportunity Employer and assure you that all of your information will be kept confidential according to EEO guidelines.