Systems Engineer

  • Crawfordsville, IN 47933, USA
  • Full-time

Company Description

Closure Systems International, Inc. (CSI) is a global leader in plastic and aluminum closure design, manufacturing and high speed capping equipment / application systems. Approximately 90+ billion closures are produced annually in CSI's 25+ manufacturing sites, strategically located in 20+ countries throughout the globe.

CSI integrates innovative closure technology, high-performance equipment and expert technical services and training support to help customers all over the world maximize their profits. These integrated closure and capping solutions deliver a total system of unsurpassed customer value and reliability.

Job Description

The purpose of this job is to provide value added support
and services to CSI’s bottling Customers.

The incumbent will plan, organize, direct, and monitor
resources to:  

  • meet customer requirements to achieve customer satisfaction with products and services

  • adopt a Customer/end consumer viewpoint/mindset

  • provide the technical direction and expertise for their Customer Support Team within CSI mission, objectives, and policy

  • engage in the System Engineer Network to ensure implementation of best practice learnings

  • identify new opportunities for products and services

  • collect, assess, and report competitor information

  • provide shared accountability for planning and execution of Customer Support Team objectives and business plans

  • comply with CSI's safety and environment policy and all other  policies, procedures, and standards 

  • provide technical resource and sales assistance to National Account Managers, Customer
    Support Specialists, and customers

  • involvement as required and representative for CSI in trade organizations

  • resolve difficult situations with customers/clients- conflict management

  • perform customer troubleshooting visits and startup support

  • perform customer proactive visits

  • communicate value to customers and account managers through value letters and value propositions

  • provide opportunities to sell  services and perform services such as Plastech, Headset/Spindle Exchange, Audits, CAPture,
    Closure Delivery/Inspection

  • establish business relationships with contacts at key customers, suppliers, licensees, and other business partners

  • provide linkage to Technology to insure technology developments meet
    market/customer/consumer needs

  • provide linkage to Closure OFC’s to communicate field performance data, provide responsible settlement of claims and returns, and assist in root cause investigation/resolution

  • plan, execute, analyze, report SRED’s using appropriate tools including Response Surface Methodology

  • own and drive root cause resolution related to design and/or application through statistically sound designed testing methodology

  • create new testing methodology, as required, to assure products meet Customer needs

  • conduct technically focused competitive analysis of competitors products

  • develop and provide critical closure and equipment operating parameters for new closures- technical bulletins

  • develop training materials for new closures

  • conduct laboratory and field testing of new closures using SRED’s including Response Surface methodology

  • coordinate startups of new closures to market

  • create ideas for new products by matching existing and new technologies with customer/consumer needs

  • create new testing methodology, as required, to assure products meet Customer needs

  • conduct technically focused competitive analysis of competitors products

  • develop and provide critical closure and equipment operating parameters for new closures- technical bulletins

  • develop training materials for new closures

  • 70-80% travel required

Ensure that (where applicable) the supply chain is made
aware of their food safety obligations as our partner in the quest to deliver a
safe product to the consuming public.

Qualifications

Associate's degree in a technical discipline i.e. engineering, packaging, chemistry, physics, or equivalent experience required. Bachelor of Science degree in a technical discipline i.e. engineering, packaging, chemistry, physics, or equivalent experience preferred.

One to five years experience in an organization developing the referenced skills. 
Experience in closures/packaging industry.  Systems understanding of our closure, closure machinery, and packaging equipment products, as well as our customers,
competitors, and co-suppliers products is required.

Broad based business understanding is mandatory.  The application of sound business practices through the knowledge and understanding of internal structures of organizations and how the missions and goals of each functional area work together to support the overall mission and goals of the Company is mandatory.

High ambition and motivation. Personally productive and self-managing; secure in one’s ability to make decisions and perform the job. Ability to adapt work practices, priorities, or procedures in response to changing conditions or multiple work demands.  Ability to communicate data or arguments in a manner that gains agreement or acceptance through utilization of appropriate interpersonal style.  High degree of
stress tolerance.  High level of listening and communication skills. Ability to extract, combine, and interpret relevant data from multiple sources.  Ability to understand trends and apply information to draw conclusions. High level of planning and organizational skills.  Proven track record in Technical Customer
Service, trouble shooting, and root cause resolution.  

Additional Information

Closure Systems International, Inc. may require satisfactory completion of certain job based assessments which candidates would be required to successfully complete in order to qualify for the position.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Closure Systems International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.