Gadget Techs seeks a part time representative to provide customer service and sales in a retail environment. To support our growth, qualified candidates should be high energy and a career minded individual with superb customer service abilities. Must be a self starter with a plus positive attitude and possess the ability to learn in a fast paced high stressed environment. Gadget Techs only want creative people who dream big and who can work together to lead the industry.

Complete training is provided for smartphones and tablets. PC experience is a plus.

Responsibilities:

• Provide a high level of technical customer service support at a Device Support Center.
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders and obtain details about the customer request.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Meet minimum sales goals for non-commissioned up-selling of accessories.
• Establish strong rapport and trust with customers.
• Perform opening and closing duties within the retail store.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Requirements
• One year of customer service and/or retail experience.
• Proven record of consistently providing positive customer experiences.
• An interest in selling and a desire to learn sales techniques in a non-commissioned environment.
• Comfortable navigating in Windows operating systems.
• Possess excellent verbal and written communication skills.
• Strong attention to detail.
• Professional, neat appearance. I repeat... Professional, neat appearance.
• Ability to work retail hours, which may include rotating schedules nights, weekends, holidays and some overtime.
• High School Diploma or equivalent.
• Must be 18 or older

Training is provided for this position

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

All your information will be kept confidential according to EEO guidelines.