Customer Service Representative

  • Part-time

Company Description

Gadget Techs is 100% locally owned and operated. Like many other locally owned small businesses here in Richmond Virginia, Gadget Techs takes pride in it’s independent from big box and corporate retailers.

We provides cell phones, laptop, and PC repairs in Richmond, Virginia including pre-owned cell phones, laptops and accessories. Our goal is providing fast repair solutions.


Job Description

  • Provide a high level of technical customer service support at a Device Support Center.

  • Confer with customers by telephone or in person in order to provide information about products and services, to take orders and obtain details about the customer request.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Meet minimum sales goals for non-commissioned up-selling of accessories.

  • Establish strong rapport and trust with customers.

  • Perform opening and closing duties within the retail store.

  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Qualifications

    One year of customer service and/or retail experience.

    Proven record of consistently providing positive customer experiences.

    An interest in selling and a desire to learn sales techniques in a non-commissioned environment.

    Comfortable navigating in Windows operating systems.

    Possess excellent verbal and written communication skills.

    Strong attention to detail.

    Professional, neat appearance.

    Ability to work retail hours, which may include rotating schedules nights, weekends, holidays and some overtime.

    High School Diploma or equivalent.

    Ability to pass a complete background verification including but not limited to: Education, Employment and Criminal.

    Bilingual skills are a plus

    Must be 18 or older.

Additional Information

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

All your information will be kept confidential according to EEO guidelines.