Employee Order Management (m/f/d)

  • Skopje 1000, Skopje 1000, North Macedonia
  • Full-time

Company Description

Gerresheimer is a leading global partner to the pharma and healthcare industry. Since its foundation in Germany in 1864, the publicly traded company now operates worldwide with 10,000 employees and generates revenue of €1,4 billion. Gerresheimer’s product portfolio includes pharmaceutical packaging and products for the safe and simple administration of medicines, i.e. insulin pens, inhalers, pre-fillable syringes, injection vials, with manufacturing facilities in Asia, Europe and North-and South America.

Gerresheimer will build and establish a new facility in Skopje, North Macedonia as part of the Plastics & Devices Division manufacturing and assembling a variety of precision molded plastic parts for various applications in the medical industry.

Job Description

The Employee Order Management is ensuring an on-time and order-based process of the existing delivery obligations through effective interface management with customers and production.

This function reports directly to the local Senior Plant Director and has a dotted line to the local Commercial department.

  • Independent scheduling and order planning according to internal specifications and in cooperation with the internal interfaces (e.g. production management, quality, controlling, logistics etc.)
  • Monitoring of order execution regarding deadlines
  •  Independent assurance of effective customer communication
  • Continuous master data maintenance in the IT systems (MES, SAP)
  • Initiating of necessary services (e.g. sterilization, printing, etc.)
  • Initiating of necessary allocations (for example clearing accounts)
  • Procurement of production materials (e.g. purchased parts, packaging material, etc.)
  • Participation in complaint handling and monitoring of the blocked stocked
  • Support for batch tracing and complaints
  • Participation in inventory measures and audits
  • Preparation of / participation in customer meetings as directed
  • Calculation of production quantities according Forecast
  • Sales and forecast monitoring


  • Minimum of 3 years of job related experience in a comparable environment, ideally in a production environment
  • High customer service orientation
  • Knowledge of procurement logistics in an industrial environment
  • Advanced knowledge of commercial order processing, scheduling and follow-up
  • Macedonian (C2), English (C2),German would be an advantage
  • Experienced in a German or European work environment would be an advantage
  • Knowledge in MES, ERP, SAP and MS Office
  • Good understanding of processes, risk identification and complex relationships
  • Good organizational skills, reliability, communicativeness, ability to decide independently, focus on result
  • Ability to work in an international team
  • Onboarding will be partly in Germany

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