Centor originally started operations in Berlin in 1968 as Owens-Illinois (OI) with operations in one building as part of the OI Closure Division.  In August of 2007, Rexam PLC acquired the OI Berlin Plant.  In May of 2014, Rexam sold the plastics business and the Berlin Plant was acquired by Nemera, naming the prescription products business as Centor Inc.  Centor Inc. was then acquired by Gerresheimer Glass Inc. (GGI) in September 2015. Gerresheimer is a leading global partner for the pharma and healthcare industries. Our special glass and plastic products contribute to health and well-being. We have worldwide operations and our 11,000 employees manufacture our products in the local markets, close to our customers.

• Respond to calls and emails as required to support the operation. 
• General IT Support duties and training of end users (resolve desktop installation/corruption/malfunction issues, e.g. as required).  
• Support multiple sites remotely with application, hardware, Lotus Notes and SAP connectivity issues and folder security issues.
• Perform software and application installation, and upgrades.
• Create users and assign permissions in Active Directory and Lotus Notes
• Assist in computer networking and server operation functions.
• Assist in the management and maintenance of system security including, but not limited to McAfee Antivirus.
• Perform server and network monitoring using Solarwinds.
• Escalate unresolved issues to the Systems/Network Administrator and/or Manager of Infrastructure.
• Develop and maintain system documentation for daily operations and disaster recovery
• Assist the rest of the Infrastructure team on large/team projects.
• Work with Group IT to deploy company driven strategy and initiatives throughout Gerresheimer worldwide.
• Seeks prioritization from the Manager of Infrastructure for prioritization of their own workload if needed.
• Enforce the Gerresheimer IT Best Practice standards.
• Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.
• Perform miscellaneous job-related duties as assigned.
• Observe all safety rules and regulations and performs job in a safe manner. 
• Up to 25%+/- travel required throughout Gerresheimer Divisions.

• Ability to communicate technical information to non-technical personnel.
• Knowledge of available computing and/or network hardware and peripheral equipment.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Ability to identify and resolve computer system malfunctions and operational problems.
• Ability to provide a range of systems training and/or support activities for users.
• Ability to comply with change control management procedures.
• Ability to fully document all systems using a variety of tools, including Microsoft Visio.
• Ability to provide a range of systems training and/or support activities for users and other technical staff members.
• Ability to clearly log/track all working time.

All your information will be kept confidential according to EEO guidelines.  Starting salary is in $40,000 - $45,000 range.