GoPago, Inc., is re-imagining the way consumers and brick-and-mortar businesses use smartphones and tablets for mobile commerce -- giving merchants a total payment solution that creates operational efficiency while building customer loyalty and engagement. The San Francisco-based company was founded in 2009 and expanded nationwide with the launch of GoPago LIVE in August 2012.

GoPago, Inc. seeks a motivated, energetic individual to field incoming calls regarding consumer/merchant product inquiries, questions, and concerns. This individual must have a desire to go above and beyond the call of duty. Customer Support Reps are the face of our organization with merchants and customers.  This shift's typical hours are from 2:00pm to 10:00pm. Employee will be paid hourly. One weekend 8:00am-5:00pm shift will be required per month.

Responsibilities:

• Provide in-house customer service, specifically phone correspondence
• Filter and direct inquiries and concerns from consumers/merchants to appropriate staff
• Close attention to details in order to correctly record inquiries, comments, and complaints
• Problem solve, diffuse tension and provide solutions
• Use effective listening skills to ensure understanding of merchant/consumer needs and desired outcomes
• Focus on creating a positive merchant/consumer experience
• Handle complaints with patience and understanding, possess “thick-skin”
• Consider best interest of both company and consumer
• Communicate clearly both written and verbally
• Work efficiently in high-pressure and fast-paced environment
• Respond promptly to customer inquiries, and seek timely resolutions
• Exhibit interpersonal skills to work effectively across teams
• Take initiative to analyze and solve problems

• Four-year Bachelor’s degree, or in progress
• 1-2 years customer service experience
• Knowledge of customer service principles and practices
• Fluent in Chinese (Mandarin/Cantonese) or Spanish a plus
• Available for immediate start

To Apply:

Email resume AND cover letter to:

Mitchell Forrer, Recruiting Manager

[email protected] | GoPago, Inc.

-Applications without both resume and cover leter will not be considered

-Background check will be performed prior to employment