Reentry Services Manager

Little Rock, AR

Company Description

Providing a Chance, Not Charity

We believe in work. Why? Because we have witnessed its power to transform lives. Work helps build self-confidence, independence and  empowerment. We at Goodwill believe that everyone deserves a chance to have these things in life and that sometimes people need a “hand up, not a hand out.” Goodwill provides that chance.

Goodwill provides a broad range of training and employment opportunities to assist adults in overcoming barriers to employment so they may achieve a level of independence to participate more fully in life.

Our skills training, education, job preparation and placement programs build lives, families and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy and dignity of a paycheck. Putting people to work not only benefits the individual, but also the communities’ economic vitality as well, through taxes, spending power, real estate values, quality of life, and relief to social services and welfare systems.

Job Description



This position's primary responsibility is to manage the operations of the reentry programs which assists people with past incarceration and other disadvantages in becoming self-sufficient by providing leading edge services that create pathways to success. To fulfill this, the Reentry Manager will oversee the day-to-day operations for the pre-release and TEO programs, develop community resource partnerships and employment opportunities in central Arkansas.  Experience in working with ex-offenders and job development is crucial.



1. Hire, train and manage program staff to ensure activities are consistent with agency goals and objectives. This duty is performed daily, about 20% of the time.

2. Ensure program outcomes are achieved in accordance with organizational strategic plan. This duty is performed daily, about 15% of the time.

3. Provide monthly progress reports to supervisor for each reentry program. This duty is performed monthly, about 5% of the time.

4. Collaborate with community leaders and service organizations for the purpose of developing community support services and resources for program participants. This duty is performed weekly, about 10% of the time.

5. Develop relationships with state and federal governmental agencies to support the smooth transition of individuals from incarceration to community re-integration. This duty is performed weekly, about 15% of the time.

6. Supervise the design and facilitation of educational and training programs, as dictated by participants' needs. This duty is performed weekly, about 10% of the time.

7. Adhere to client privacy rights and HIPPA requirements. This duty is performed daily, about 5% of the time.

8. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management. This duty is performed daily, about 15% of the time.

9. Establish relationships with second chance employers to create career pathways for program graduates. This duty is performed weekly, about 5% of the time.

10. Perform any other related duties as required or assigned.



Bachelor's degree


  • 3+ years' experience in public service or human resources.
  • Willingness to learn and respect the needs of persons with mental illness or a disability.
  • Knowledge of the criminal justice system and experience working with ex-prisoners.
  • Good organizational skills, time management skills and the ability to prioritize.
  • Good written and oral communication skills.
  • Ability to speak effectively before groups.
  • Knowledge of client privacy rights and HIPPA requirements.
  • Must be able to accept and follow oral and written instructions and materials.
  • Awareness of the need for confidentiality, professional ethics and code of conduct.
  • Ability to travel throughout the designated region as required.

Additional Information


  • Applications will only be considered when submitted directly to Goodwill Industries of Arkansas.

  • Visit www.GoodwillAR.org. to apply for this position. CLICK on the "WORK AT GOODWILL" link at the top of the page, CLICK on the current job opening you want to apply for and complete your application to be considered.