Director of Facilities Management

  • Little Rock, AR
  • Full-time

Company Description




Applications will only be considered when submitted directly to Goodwill Industries of Arkansas.


  • Visit to apply for this position. CLICK on the "WORK AT GOODWILL" link at the top of the page, CLICK on the current job opening you want to apply for and complete your application to be considered.


Job Description


Is responsible for the supervision of the facilities maintenance, lawn maintenance, floor care, and housekeeping, including work assignments and scheduling, training and evaluating the staff.
Oversees staff performed projects and assists in developing timelines for future projects. Works with all department heads in managing the work orders of administration and management.
Manages facilities projects through the use of internal and contracted resources.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience
(ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.


1. Set strategic goals and establishes monthly, weekly and daily work assignments for Facilities department.
2. Regularly inspects properties and/or job sites for safety and maintenance problems, directs and/or performs preventative maintenance.
3. Ensures that work orders and service requests are completed in a courteous, timely, and manner; coordinates work schedules.
4. Determines when work orders exceed the scope of the staff’s ability to respond and when necessary, recommends need for contract and outside vendor services and coordinates repairs and projects with department heads.
5. Develops and manages long-term maintenance related projects.
6. Follows up on work assignments for efficient and thorough completion.
7. Develops and maintains a purchasing and tracking system for major equipment, anticipating equipment needs.
8. Develops an inventory tracking system for parts, small tools and supplies.
9. Reviews parts and supplies on a weekly basis; maintains inventory records and processes orders.
10. Maintains Facilities department records and filing system.
11l. Provide periodic detailed reports and dashboards for executive leadership and the
board. Submits reports for weekly and/or monthly property inspections.
12. Develops and maintains annual budget
13. Performs all aspects of personnel management in assigned areas.
14. Manages vendor contracts.
15. Ensures Goodwill facilities are kept to the highest standards.
16. Participates as active member of Safety & Operations team.
17. Provides project management for construction related projects.
18. Perform any other related duties as required or assigned.


1. To prioritize workload; follow-up on assignments; to direct and perform quality
maintenance services.
2. To supervise, motivate, train and track employees.
3. To communicate effectively with management, staff, vendors, and the public.
4. To estimate building costs, including man-hours and materials.
5. To maintain detailed files and records.
6. To compile data and prepare detailed numerical and narrative reports.
7. To direct the work activities of assigned personnel.
8. To communicate effectively, both orally and in writing.
9. Good safety habits and common sense; ability to take necessary action in emergency
10. Position requires physical demands of walking or standing up to 70% of the time, and
bending, stooping, crawling, lifting, and climbing.
11. To be dependable, punctual, attention to detail, and consistency in adhering to
policies and procedures.


1. Working knowledge of electrical, plumbing, building, roofing and mechanical
2. Considerable knowledge of the methods, practices and materials of building
3. Considerable knowledge of the repair and maintenance principles of electrical,
plumbing and air conditioning/heating systems.



To perform this job successfully, an individual must be able to perform each essential duty
mentioned satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required.


Knowledge of a specialized Field (however acquired). such as basic accounting. computer. etc.
Completion of two (2) years of college coursework (in the Building Trades, or a related area; plus
6 years related experience and/or training. and 5 years related management experience. or
equivalent combination of education and experience.

Ability to write reports, business correspondence and policy/procedure manuals; Ability to
effectively present information and respond to questions from groups of managers, clients,
vendors, contractors, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,
percentages, area, circumference and volume. Ability to apply concepts such as fractions. Ratios,
and proportions to practical situations.

Ability to solve practical problems and deal with a variety of known variables in situations where
only limited standardization exists. Ability to interpret a variety of instructions furnished in
written, oral or diagram formats.

Must possess a valid Driver`s License before employment and maintain licensure for the duration of employment and a safe driving record.

Bachelor's degree

Advanced: Spreadsheet, Word Processing/Typing
Intermediate: Presentation/PowerPoint, Project Scheduler. Contact Management
Basic: Accounting, Database

Additional Information



Completion of two years of college coursework in the building trades or related area, plus six
years of experience in the building construction, remodeling and repair work and at least five

years in a supervisory capacity or any equivalent combination of experience and education.

Must be able to prioritize workload, follow-up on assignments and direct and perform quality

maintenance services. Must demonstrate good safety habits and common sense, plus be able to

take necessary action in emergency situations. Excellent leadership and management skills,

ability to promote positive teamwork.

Excellent written and verbal communication skills, analytical and math skills and problem solving

skills.Frequent physical exertion and exposure to unfit donated goods.

Excellent customer service skills

Effective communication skills

Some computer knowledge a plus.


Must be able to interact cordially and productively with a variety of people.

Must be able to market Goodwill and explain the mission to the general public.

Must be able to read, write and communicate clearly in English.

Must establish and maintain effective relationships with supervisors and co-workers, while motivating

them to their best performance. 

Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and

occasionally in excess of 40 hours a week.

Ability to function in a hectic work environment with occasional periods of high stress.

Must be able to take initiative and make decisions within Goodwill policies.

Must observe and enforce safety policies in all phases of the operation.

Must have knowledge of fashionable women’s, children’s and men’s clothing as well as furniture and

household items.

Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds


Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop.

Must have reliable transportation.



  • Applications will only be considered when submitted directly to Goodwill Industries of Arkansas.

  • Visit to apply for this position. CLICK on the "WORK AT GOODWILL" link at the top of the page, CLICK on the current job opening you want to apply for and complete your application to be considered.