Retail Assistant Manager (various locations statewide)

  • Little Rock, AR
  • Full-time

Company Description

Goodwill is always looking for new talent in our retail locations around Arkansas. Please follow the instructions here to be considered for one of our retail store positions.


  • Visit to apply for this position. CLICK on the "WORK AT GOODWILL" link at the top of the page, CLICK on the current job opening you want to apply for and complete your application to be considered.



Providing a Chance, Not Charity

We believe in work. Why? Because we have witnessed its power to transform lives. Work helps build self-confidence, independence and  empowerment. We at Goodwill believe that everyone deserves a chance to have these things in life and that sometimes people need a “hand up, not a hand out.” Goodwill provides that chance.

Goodwill provides a broad range of training and employment opportunities to assist adults in overcoming barriers to employment so they may achieve a level of independence to participate more fully in life.

Our skills training, education, job preparation and placement programs build lives, families and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy and dignity of a paycheck. Putting people to work not only benefits the individual, but also the communities’ economic vitality as well, through taxes, spending power, real estate values, quality of life, and relief to social services and welfare systems.

Job Description

Summary Description:



Responsible for the operation of the store in the Manager's absence including maintaining the store and

employees, handling banking, customer/donor inquiries and complaints.  To assist the store manager

with the day-to-day store operations and store performance to meet or exceed budget while operating in

compliance with company standards, policies and procedures.


1. Supervises staff, giving them oral and written communications regarding work performance as

necessary.  May assist with interviewing applicants and conducting workplace orientations for new hires

as needed.  Ensures that all personnel files are maintained in a secure manner.


2. Ensures proper customer service to all donors and customers.  Assists in developing additional donors

for the store.


3. Motivates employees to reach production guidelines.


4. Monitors and controls the receiving, pricing, displaying and selling of store merchandise within price

ranges established by Goodwill management.  Adequately stocks and maintains interior and exterior of

the store in an attractive manner.


5. Balances cash register receipts, prepares daily bank deposits and maintains records of store

transactions for each business day as scheduled.


6. Uses cash register to total sales, accepts payments and authorizes voids, returns, exchanges and credit

for merchandise.


7. Ensures the proper rotation of all store merchandise.


8. Manages store’s loss control by watching customers and employees and reporting suspicious activity

to the Loss Prevention Director.  Ensures that items are not given away without authorization.


9. Initiates and completes personnel and payroll records in a timely manner as well as other paperwork

required in the day-to-day operations of the store, in the absence of the store manager.


10. Ensures a clean and safe environment in the store, processing area and/or donation center by

practicing good housekeeping practices or delegating those tasks to store employees.


11. Ensures that correct sales reports are submitted on a daily basis, as directed by the manager.


12. Keeps employees’ daily attendance records and forwards employees’ requests for absences and

vacations to the VP of Donated Goods, in the absence of the manager.


13. Ensures the store is open and operational during designated hours of operation.

14. Observes safety procedures and personnel policies and ensures compliance by employees,

community service workers, volunteers and trainees.


15. Acts as a positive role model for employees, trainees and customers in all respects of professional



High school, plus 2 years related experience and/or training, and 7 to 11 months related management experience, or equivalent combination of education and experience

Additional Information

  • Visit to apply for this position. CLICK on the "WORK AT GOODWILL" link at the top of the page, CLICK on the current job opening you want to apply for and complete your application to be considered.