Human Resources Training and Development Specialist

  • Full-time

Company Description

At Goodwill Industries of Southwest Florida, we help Southwest Floridians with disabilities and other disadvantages become more independent. Our programs and services are designed to give a "hand up, not a handout."

We provide job training and placement, affordable housing, transportation assistance, youth programs, and other needed services in Charlotte, Collier, Glades, Hendry, and Lee Counties.  Our programs are funded primarily through our 29 Southwest Florida Retail & Donation Centers.


 

Job Description

Provides effective, ongoing training opportunities and support to the organization. Performs a variety of duties including the creation of training content and materials, the facilitation of various training programs, and the evaluation of training programs. 


Facilitates classroom training for wide training program, utilizing existing training materials, and developing new training programs. Assists in identifying training needs for the organization. with main focus on Human Resources and Retail; 


Plans and oversees the weekly orientation program. Reviews and adheres to 1-9 requirements. 


Assists with other HR functions pertaining to: screening and interviewing potential hew hires; maintains recruitment function of HR software; conducts employee investigations; researches, prepares and facilitates unemployment compensation telephone hearing; is a resource to the management team and employees regarding policy and procedure, employment loaw, personal development plans and succession planning.



ESSENTIAL FUNCTIONS:

1. Researches, develops, and organizes, training materials as required.

2. Provides professional and analytical support during the evaluation, development and delivery of training programs for skills, educational, and staff development training.

3. Develops new training materials and revises pre-existing resources to ensure group training needs are met. Develops effective training reinforcement and follow up vehicles. Evaluates training methodology and makes revisions/additions as required.

4. Maintains training schedule and conducts training sessions in accordance with policy.

5. Coordinates with organization goals and objectives the operational training needs and executes schedule to achieve proficiency levels for employees.

6. Administers attendance records for employee data base.

7. Maintains records of training activities and monitors effectiveness/results of programs.

8. Maintains comprehensive month-end reports to report training effectiveness.

9. Provides the highest level of internal customer care.

10. Maintains contact with other companies, training organizations and associations for the purpose of keeping abreast of new training development and courses.

11. Develops proposed annual training curriculum for employees.

12. Designs and develops proposed annual training calendar. 

13. Leads regular reviews of training programs and results for continual improvement.

14. Creates and facilitates new employee orientation program.

15. Contacts colleges and/or companies that provide Spanish translation to arrange translation of HR forms, policies, procedures, and instructions.

16. Maintains a professional personal and corporate image.

17. Maintain records and prepare reports/correspondence as required.


ADDITIONAL RESPONSIBILITIES:

1. Willingness to travel to the five county areas we serve.

2. Participates in special projects, as assigned.

3. Assists with the screening and interviewing of potential new hires.

4. Assists with the maintenance of the HRB Recruitment software.

5. Researches, Prepares and facilitates unemployment compensation telephone hearings.

6. Provides coaching to management and employees regarding policy and procedure, individual development plans and succession planning.

7. Provides timely updates to supervisor on development and progress.

8. Provides program design and training programs to outside clients.

9. Performs related duties and responsibilities, as assigned.


ABILITY TO:

1. Present training materials and information creatively and effectively utilizing various training methods.

2. Function independently in a multi-task environment, as well as part of a team.

3. Follow the appropriate safety precautions. 

4. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

5. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

6. Work independently and multi-task.

7. Perform physical laboring tasks.

8. Think and react calmly and responsively to emergency situations.

9. Establish and maintain effective working relationships with all departments and customers.

10. Maintain confidentiality at all times.

11. Be flexible and a willingness to adjust to changing assignments.


SKILLS FOR:

1. Strong planning and organizational.

2. Strong computer skills, including Microsoft Windows, Work, Excel, PowerPoint, 

 and Outlook required. Skills in Access considered a plus.

3. Written and oral communications. Must evidence a high degree of         

 professionalism.

4. Proven presentation and facilitation.

5. Comfortable communication with all levels of management and employees.

6. Strong interpersonal and presentation.

7. Facilitating training participants and small groups.

8. Managing multiple training projects simultaneously.


KNOWLEDGE OF:

1. Have good judgment, patience, and understanding.

2. HR policies and procedures.

3. Of safety.

4. To interpret personnel rules, laws, and policies.

5. To collect, compile, and analyze information and data.

6. Goodwill-Southwest’s curriculum, systems and culture


Qualifications

1. A degree in one or more of the following:

a. Human Resources Development

b. Communications

c. Personnel Relations

d. Business Administration

2. Minimum of five (5) years’ prior training, teaching, or related personnel experience.

3. Experience conducting training for adult audiences. 

4. Good organization and professional skills.

5. Valid Florida driver’s license and a safe driving record.

6. Professional attitude and attire.

7. Experience working and making decisions with minimal supervision.


Additional Information

To apply, please visit our website at:   http://www.goodwillswfl.org/goodwillcareers/