Information Technology Manager/Systems Engineer (Point Loma)

  • San Diego, CA
  • Full-time

Company Description

GOODWILL
INDUSTRIES OF SAN DIEGO COUNTY (GISD), a private, not-for-profit 501 (c)(3)
charitable organization, was established in 1930. Our purpose is "Getting
People Jobs". Our mission is "To get people with disabilities and
other barriers to employment jobs by developing their skills and work habits
through training and real work."

Job Description

POSITION SUMMARY:

Under direction of the Accounting and Information Management Director, this position is responsible for managing all organization technology and providing technology support and training. Primary duties include: managing county-wide network infrastructure and virtualized colocation environment, analyzing systems and processes; guiding and managing a team of technicians who are responsible for maintaining workstations and networks; and designing, developing and maintaining Web-based applications.


ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


Responsibilities:

1. Manages and maintains Microsoft Windows applications and systems including but not limited to Windows 7, Windows Server 2008R2, Windows Server 2012R2 and Microsoft Office 365.

2. Manages the acquisition, installation and maintenance of the organization's local area network hardware/software.

3. Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing cloud backups and restores; etc.

4. Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.

5. Implements, administrates and maintains databases.

6. As needed and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.

7. Designs, develops and maintains web-based applications including Office 365 and Sharepoint. Continuously improves the organization's Intranet; adds new functionality and improves user ability to maintain without technical support.

8. Supervises staff as directed; annually updates technology job descriptions; completes technology staff evaluations.

9. Performs routine preventive maintenance on hardware and software.

10. Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding when necessary.

11. Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.

12. Presents and implements technological alternatives to streamline functions and improve productivity.

13. Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.

14. Responsible for managing team to troubleshoot workstations, networks, software applications, phones, copiers and other technologies.

15. Manages technology inventory to include procurement and disposal.

16. Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses. Tracks software versions. Maintains centralized software use log.

17. Develops annual technology goals and detailed plans for goal accomplishment.

18. Utilizes the Requirements Log System to identify and timely complete technology requirements.

19. Creates and maintains LAN/WAN maintenance logs.

20. Responsible for the discovery, mitigation and documentation of information technology risks. Responsible for the completion of monthly risk management reports.

21. Ensures networks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendor specifications.

22. Ensures for the availability, continuity and security of data and information pertaining to the organization.

23. Prepares, maintains and tests a technology disaster recovery plan.

24. Manages external technology projects in collaboration with other departments.

25. Participates on committees, task forces, workgroups, etc. As directed, facilitates technology meetings and user groups.

26. Develops and maintains an excellent working relationship with other organizations, ensuring the organization is well received and presented professionally and positively.

27. Respects confidentiality in discussing consumer/participant, staff, volunteer and organizational matters; also maintains confidentiality of organization, project, fiscal and personnel related information.

28. Develops and manages technology budget and monitors and approves related expenditures. Reviews and approves cost pool expenditures.

29. Prepares reports for workshops, seminars, conferences, meetings and trainings attended pertinent to the efficient dispatch of duties; overnight travel occasionally required.

30. Reports to work regularly and on time.

31. Assists in other duties as needed and directed.

32. Maintains a thorough knowledge of the organization and adheres to all organizational standards.

33. Keeps immediate supervisor well-informed of activities and recommends corrective actions.

Qualifications

SKILLS & ABILITIES:

Education: Bachelor's degree in Computer Science or a related field from four-year college or university required. Must have knowledge of computer hardware and software systems and programs, computer networks, network administration, network installation, computer troubleshooting, computer viruses and security, E-mail and internet programs, and an understanding of the GISD economic and cultural environment.

Experience: Three to five years of progressive experience, at least half of which includes management duties. Experience must demonstrate effective handling of a variety of priorities and timelines; attention to detail and accuracy in performing work; effective communication with diverse groups/individuals; and effective customer service skills.

Computer Skills: To perform this job successfully the following computer proficiency is (are) required: Network Architecture experience, SQL (2005, 2008R2, 2012), Microsoft Dynamics GP, Windows Server, Powershell Scripting, Active Directory structure, DNS, Firewall (SonicWall), IPv4, VLAN routing, Layer 3 switching environment, vMPLS (transparent LAN), Windows Server 2008R2 / 2012 / 2012R2, SaaS (proprietary and developed), Azure, and Office 365 (including LYNC and Sharepoint Online Management).

Certificates & Licenses: Valid California Driver's License with driving record acceptable to Goodwill's insurance. MCSE, CCNA preferred.

Other Requirements: Knowledge of and experience with: LANS/WANS; Windows Server Environment; Microsoft SQL Server; Microsoft Exchange; Internet Information Services; backup systems; network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/software; Classic ASP, VBScript, Javascript, HTML, Cascading Style Sheets; computer hardware (replacing hard drives, hardware drivers, etc.).

Additional Information

This position pays $25 - $30/hr.

**Please apply online at www.sdgoodwill.org. You must create a user profile and then can apply directly for the position.**

GOODWILL INDUSTRIES OF SAN DIEGO COUNTY (GISD), a private, not-for-profit 501 (c)(3) charitable organization, was established in 1930. Our purpose is "Getting People Jobs". Our mission is "To get people with disabilities and other barriers to employment jobs by developing their skills and work habits through training and real work."

GOODWILL INDUSTRIES OF SAN DIEGO COUNTY is an Equal Opportunity Employer.